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Specialist, Operations
2 weeks ago
**Job Summary**
**What is the opportunity?**
As a Specialist, Operations, Tax Operations, you will assist with clients’ year-end tax reporting requirements for Canadian tax authorities (CRA/RQ). This role specializes in registered tax reporting, specializing in T4RIF/T4RSP/T4A/T4FHSA/TFSA/RL 1/RL 2/RL 32/NR4 tax production. The role also plays a role in executing and maintaining withholding tax remittances and reconciliations with Canadian tax authorities (CRA/RQ). You will be responsible for liaising with business partners and vendors in scheduling, tracking, and performing user acceptance testing for regulatory and client experience enhancements for registered tax slips annually and escalating issues and risk elements as applicable. You will be responsible for supporting and resolving complex client inquiries independently, seeking assistance as appropriate, following established department procedures.
**What will you do?**
- Execute daily department oversight activities for complex exception-based processes to validate system processes are executing as designed. Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements.
- Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants. Address escalated questions independently, seeking assistance from Manager or Senior Manager as appropriate following established department procedures.
- Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of enhancements and processes as required.
- Annual review and updating of department procedures.
- Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes.
- Perform other duties and responsibilities as assigned.
**What do you need to succeed?**
**Must-have**
- Efficient and accurate data entry abilities.
- Detailed oriented and adept at handling large volume of data in data analytics tools.
- Strong organizational, analytical, and interpersonal skills.
- Ability to work independently on multiple projects in a fast-paced, high-pressure and deadline driven environment
**Nice-to-have**
- Experience with T4RIF/T4RSP/T4A/T4FHSA/TFSA/RL 1/RL 2/RL 32/NR4 tax production
- Knowledge of RBC systems/ eGL/ BTS/ and related tools
- Proficient in French
- 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience
**What’s in it for you?**
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
**Job Skills**
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
**Additional Job Details**
**Address**:
180 WELLINGTON ST W:TORONTO
**City**:
TORONTO
**Country**:
Canada
**Work hours/week**:
37.5
**Employment Type**:
Full time
**Platform**:
WEALTH MANAGEMENT
**Job Type**:
Regular
**Pay Type**:
Salaried
**Posted Date**:
2025-07-09
**Application Deadline**:
2025-07-23
**I**nclusion** and Equal Opportunity Employment**
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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