Pest Control Technician

**Summary/Objective **Technicians are the front line of the company. The Technician supports Avayda by interacting with customers in customers’ homes, by making pest control recommendations and by treating the customers’ pest issues.

**Essential Functions**
- Creates exceptional customer experiences through polite and positive interactions with customers.
- Inspects customers’ homes and recommends appropriate services.
- Effectively manages customer expectations by correctly explaining the pricing and process.
- Safely and effectively treats homes, ridding them of pests.
- If assigned a company vehicle, must safely operate, inspect and keep a company vehicle in good repair.

**Competencies**
- Technical Capacity
- Customer Service
- Must have excellent interpersonal skills and a sincere desire to help people;
- Knowledge
- Must be able to correctly identify pests and must be familiar with all types of pests’ biology and habits; must know which treatments work for which types of pests; Must be able to use high school-level math to correctly mix and dilute chemicals;
- Flexibility
- Must be able and willing to modify schedule or switch projects as needed to support our customers and the business; Must be able and willing to work overtime as needed;
- Ethical and Safe Conduct
- Must uphold and enforce the company’s ethical and safety standards and comply with local, state and federal law
- Problem Solving
- Must be able to use independent judgment, provided resources and research to solve problems as they arise;
- Organization and Time Management
- Must be self-motivated and organized to handle your own workload using good judgment and time management;
- Communication
- Must communicate effectively to employees, vendors and customers (when applicable); Must speak, write and read English at the necessary level to safely and competently perform all job duties.

**Work Environment**

This job operates out in the field, which includes working in customers’ homes. The jobholder will be exposed to varying temperatures, depending on the weather. The jobholder may additionally have to be in close proximity to customers’ pets and children. The jobholder regularly uses chemicals, traps and safety equipment.

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This role requires regular sitting while driving between appointments, as well as regular standing and walking. The jobholder is also regularly required to crawl, climb, stoop, reach, lift, talk, hear, speak, read and write. This position requires the ability to regularly lift up to 50lbs. The jobholder is expected to use a dolly or handcart or similar to help move objects weighing more than 50lbs.

**Position Type/Expected Hours of Work**

This is a full-time position, and the typical hours of work are 8:00 a.m. to 5:00 p.m. with an hour lunch from 12:00 p.m.1:00 p.m. Days of work are Monday through Friday with at least 2 Saturdays per month. Overtime and additional days/times may be required from time to time at Management’s discretion.

**Travel**

No out of town travel is expected for this position.

**Required Education and Experience**
- High school diploma or GED
- Pest control experience is preferred, but not required

**Preferred Education and Experience**
- Prior experience working with customers in their homes
- Prior experience pest control

**Additional Eligibility Qualifications**

None.

**Work Authorization/Security Clearance**

Must be able to legally work in Canada without sponsorship