Physical Logistics Specialist

**Position Snapshot**

**Business area: Nestle Nespresso Canada**

**Job title: Physical Logistics Specialist**

**Location: 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3**

**Hybrid**

**A little bit about us**

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso has achieved B Corp certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

**What to Expect**:
The Physical Logistics specialist will be responsible for all processes/transactions related to Physical Logistics are followed up on, analysed and corrected to ensure that orders flow correctly and in time to our final customers. This individual will work closely with the third-party logistics Operations Team, Nespresso Customer Service and Nespresso demand and planning teams.

**A day in the life**:

- Ensure efficient processing and fulfillment of customer orders with the third-party logistics (3PL) provider.
- Collaborate with internal teams and the third-party logistics to address order-related issues and ensure timely delivery.
- Support the reverse logistics analyst in managing returns and refusals.
- Assist in order cancellation process and stock alignment.
- Coordinate activities and projects with the third-party logistics, such as promotions and quality issues.
- Prepare and maintain reports for the Physical Logistics team, including key performance indicators reports.
- Manage order exceptions and adjustments across various channels.
- Identify performance gaps and suggest improvements, especially with the 3rd party logistics.
- Support financial reconciliation and reporting for Distribution Center supplies.
- Contribute to global initiatives and share best practices within the Nespresso Network.

**Role Requirements**
- Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market.
- 3-5 years of experience in logistics and order fulfilment.
- Direct experience in a distribution center or with a 3rd party logistics.
- Proficiency in enterprise resource planning (ERP) systems, warehouse management system (WMS) and Microsoft Office (Excel & Word).
- Strong problem-solving skills and proactive in providing solutions.
- Ability to handle a high volume of transactions and manage stress during peak periods.
- Autonomous and independent, capable of implementing company policies and guidelines.
- Strong interpersonal skills.

**Benefits**
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Three weeks of Vacation and five personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
- Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
- Adoption benefits to remove some of the financial barriers associated with adoption
- Free Nespresso Coffee Machines and $100 monthly coffee credit
- Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

**What you need to know**

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

LI-Hybrid