Student Central Officer

**Student Central Officer**:
**Primary Purpose**: To provide one-on-one service to students with the aim of fostering a positive personal and academic student experience.

**Nature of Work**: Reporting to the Director and Associate Registrar (Student Central) and regularly consulting with the Student Central Coordinator, the position works in a fast-paced, student-centred team environment. The position involves analysis of a wide variety of student situations and circumstances; making decisions about course of action; referral to other student service professionals; and follow-up if necessary. The work requires an open mind, innovative thinking, good judgment, an ability to manage stressful or sensitive situations, cross-cultural sensitivity and diversity awareness and a strong commitment to creating an exceptional student experience. As a fully contributing member of a highly interdependent student service team, the position requires resiliency, dependability and commitment to maintaining appropriate team workload balance and high service standards.

**Typical Duties/Accountabilities**:

- Provide students with timely and accurate information and offer appropriate advice and value-added service on a wide variety of functions, policies and deadlines, including but not limited to registration, examinations, student records, convocation, scholarships and awards, government student aid, confirmations of enrolment, transcripts;
- Provide leadership and foster the student-centred philosophy by engaging in professional development, researching and developing best practices, and serving as a model of exemplary customer service to internal and external stakeholders.
- Liaise with internal and external units across campus to provide efficient, effective and integrated student services and to develop processes and procedures consistent with student-centred service philosophies, policies and practices. Possess the willingness and capacity to be a knowledgeable resource for others on campus.
- Actively participate in Student Central initiatives, including analyzing and organizing data, drawing conclusions, development and maintenance of online components, effective communication, implementing effective customer service practices, and making recommendations to the Student Central team that relate to business process improvements, functions and timelines.
- Uphold the University’s fiduciary responsibility by making sound decisions and recommendations in financial appeals, through accurate processing of government student aid and by appropriately assessing and interpreting fees on student accounts.
- Provide leadership and foster a student-centred philosophy by making presentations to students, parents, colleges and schools, and other academic and administrative units.
- Exhibit the mission, vision and values as well as the strategic directions and plans of the unit, the University Registrar’s Office, the Teaching, Learning and Student Experience portfolio, and the University. Act according to the university’s values of collegiality; fairness and equitable treatment; inclusiveness; integrity, honesty, and ethical behaviour; and respect.

**Qualifications**
- **Education**: A minimum of an undergraduate degree.
- **Experience**: One to two years of related experience, preferably in a student-centred university environment. Knowledge of the University’s academic and administrative structures and processes is preferred. Prior knowledge or experience with the student information system (Banner Student), Team Dynamix and Jira Service Desk is an asset.
- **Skills**: Successful prior experience in a high-functioning team environment; a proven commitment to superior customer service; exceptional communication (written, verbal, and presentation) and interpersonal skills; proven high level problem-solving, critical-thinking, and independent decision-making ability; ability to tactfully and sensitively interact with a diverse community; a high degree of appreciation for confidentiality of information; capability to organize multiple tasks with competing time demands in a dynamic and fast-paced work environment; demonstrated ability to maintain attention to detail; innovative and service-improvement oriented.

**Department**:Student Central
**Status**: Permanent
**Employment Group**: ASPA
**Shift**: Mon-Fri, 8:30-4:30
**Full Time Equivalent (FTE)**: 1.0
**Salary**: The salary range, based on 1.0 FTE, is $53,091.00 - 82,954.00 per annum. The starting salary will be commensurate with education and experience.
**Salary Family (if applicable)**:Specialist Professional
**Salary Phase/Band**:Phase 1
**Posted Date**: 7/7/2025
**Closing Date**:
**Number of Openings**:1
**Work Location**:May be eligible for hybrid work under the terms of USask's Alternative Workspace Guidelines