Coach Mentor

**Current Job Title**

**Coach / Mentor**

**Department/Group**

Programs

**Reports to**

Program Manager

**Location**

Hamilton, Brantford, St. Catharines

**Hours**

Monday to Friday 8:30 am to 4:30 pm

Some evenings/weekends

**Salary Range**

$49,857.60 - $57,336.24

**Position Type**

Contract Position _with possibility of extension_

**Purpose**:The Coach/Mentor under the direction of the Program Manager, will work as a part of a team in a fast paced environment with the main responsibility to share the delivery NPAAMB programming to achieve the learning objectives and outcomes as outlined in lesson plans and; to provide ongoing support, advocacy and mentoring to participants during their involvement with the NPAAMB. This position will act as a support for both the participants in programming, as well as the program instructors to ensure that all program needs are organized and implemented to achieve the desired objectives and outcomes.

**RELATIONSHIPS**

**Internal**
- Primarily communicates with Program Manager for direction and approvals to ensure service delivery is within established policies, procedures and service delivery standards.
- Works with all staff to implement, develop and evaluate the overall projects.
- Actively participates in NPAAMB programs, meetings and projects.
- Supervision of participants as directed.

**External**
- Works with community and partners to ensure project objectives are being met throughout applicable NPAAMB Centres.
- Promote and raise awareness of the program to various communities.
- Identifies and builds partnerships and effective working relationships with potential community partners for purposes of client referrals

**COMPETENCIES**
- **Advocacy
- **Strong advocacy skills consistent with wholistic approaches to assist multi-barriered Youth
- **Client/Customer Focus
- **prioritizes the client’s expressed needs in all matters within the established policies, procedures, guiding legislation
- **Cultural Sensitivity**:

- understanding of the history and systemic legacies of Indigenous people; diversity in relation to cultural identity
- **Communication **- Expresses and transmits information with consistency and clarity.
- **Conflict Management **- Foresees potential conflict and takes preventative steps. Handles conflict when it arises; assisting with resolution or determining solutions.
- **Health and Safety Leadership **- Ensures that learners/clients are following health and safety policies, procedures and regulations. Models appropriate behaviours.
- **Judgement **- Ability to use sound reasoning when faced with various issues. Has the ability to make quick, effective decisions.
- **Professionalism**:

- ability to maintain professional disposition at all times with team members, clients, community groups
- **Solutions-Oriented**:

- Considers all aspects of a problem or challenge and applies systematic reasoning to implement solutions
- **Time Management**:

- ability to manage time to ensure curriculum objectives are being met
- **Negotiation**:

- Anticipates and considers other’s opinions and negotiates to come to a reasonable solution that’s the needs of all involved**.**

**GENERAL JOB REQUIREMENTS**
- Ability to deal pleasantly and effectively with a wide range of people of different ages and cultures, in potentially volatile and emotionally charged situations
- Strong understanding of Indigenous values, and ways of being and knowing
- Demonstrated understanding of trauma-informed practice and facilitation approaches
- Ability to maintain positive professional boundaries without imposing personal judgments and expectations on families and clients
- Ability to make decisions in complex situations that could be immediately dangerous to life or health
- Ability to design curriculum for learners based on identified program objectives
- Ability to be adaptable in the face of changing conditions
- Ability to effectively communicate both verbally and in writing
- Ability to work individually as well as part of a team
- Ability to work under extreme pressure and handle tense and stressful situations
- Demonstrated time management skills
- High flexibility with strong interpersonal skills conducive to working effectively in a diverse environment
- High level of integrity and work ethic
- Strong sense of ethics and the ability to handle sensitive or private information with tact and discretion
- Valid first aid or CPR certification
- Ability to take constructive criticism
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Ability to effectively interact with and relate to Youth in a developmentally appropriate manner
- Demonstrates initiative, responsibility, and enthusiasm
- High level of integrity, confidentiality, and accountability

**DUTIES AND RESPONSIBILITIES**
- **COACHING - (70%)**:

- Act as an advocate for clients/participants in NPAAMB programs in relation to coaching methods to incre