Client Care Coordinator/volunteer Coordinator

**Title : Client Care Coordinator/Volunteer Coordinator**

**Employee Working Location : North York, ON**

**Employment Status : Full-Time**

**Wage : $49,000/annually - $50,000/annually**

**Job description**:
Client and Family-Centered Care is at the heart of everything we do at Lumacare. We believe that Person and Family-Centered Care is based on a philosophy of care, treatment, and support that empowers clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client-facing role, in leadership, or in a support position, it’s essential that each team member is passionate about promoting and protecting Person and Family-Centered Care.

We are currently seeking a dedicated and passionate individual to lead our Care Navigation and Volunteer Coordination efforts. This role plays a key part in advancing Lumacare’s strategic priorities by connecting seniors to essential support services, coordinating volunteer engagement, and promoting our programs within the community.

**Key Highlights**:
Care Navigation & Community Outreach:

- Assists with planning of support services, as well as connecting clients to external resources, as appropriate. Provide service and care navigation support across different buildings in North York
- Maintain ongoing case management for clients and caregivers, offering support as needed.
- Identifies and participates in outreach activities, including networking events, partner events, job fairs, volunteer fairs, and community outreach events
- Promote Lumacare programs and services to the public and partner organizations
- Support Adult Day Programs and assist with client assessments (e.g., interRAI CHA)

Volunteer Coordination:

- Lead recruitment, onboarding, and screening of volunteers and student placements.
- Conduct interviews, reference checks, and police background checks.
- Refers screened volunteers and students to lead staff in various program/ department areas for all Agency sites.
- Act as the main liaison between volunteers/students and Lumacare program leads.
- Communicate with school administrators and internal staff to monitor volunteer performance and hours.
- Plan and execute volunteer recognition initiatives (e.g., appreciation events, annual luncheons).
- Develop and distribute [i]the volunteer newsletter.

Healthier Living Centre (HLC) Program Support
- Provide administrative support for virtual and in-person HLC program;
- Open and monitor Zoom exercise classes
- Record client attendance and maintain physical and digital records using systems such as AlayaCare and Excel
- Assist with class set-up and registration for new clients
- Conduct client check-in calls and provide relevant resource information
- Participate in committees, working groups, and collaborative initiatives as required

**Position Requirements**:

- Education in Social Service Work, Social Work, Psychology, Sociology, or a related field (preferred).
- Minimum 1 year of relevant experience in case management or client services within the healthcare or community support sector.
- Have experience working with the frail and elderly population, and knowledge of community resources
- Strong administrative skills including proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with client databases (e.g., AlayaCare).
- Experience organizing events and facilitating community partnerships is an asset.
- Excellent interpersonal, communication, and organizational skills.
- Ability to work both independently and collaboratively in a dynamic team environment.
- Must have own vehicle for work-related travel. The position will require travel within the community in a variety of sites across North York.