Specialist - Business Processes and Training (Temporary - 12 Months)

4 hours ago

Montréal, Canada Air Transat Full time

**Company Description**
**Join the journey**
Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work, and above all, a good dose of fun allow us to achieve great things every day. Our commitment has earned us the title of best leisure airline in the world several times, and this is just the beginning. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

In collaboration with the Head of Business Processes and Training, the Specialist will be responsible for optimizing manuals, business processes, and training within the Integrated Operations Centre (IOC). Working closely with various teams (crew scheduling, maintenance, flight dispatch, departure control, schedule management, passenger support, etc.), the person will analyze existing processes, identify concrete improvement opportunities, and adapt manuals, processes, and training to ensure effective operational coordination and regulatory compliance.

**Responsibilities**

- Develop a deep understanding of IOC operations.
- Create and update IOC manuals and procedures.
- Analyze, model, and optimize processes to support strategic objectives.
- Recommend innovative solutions based on industry best practices.
- Lead meetings to document current and future processes.
- Participate in writing and reviewing procedures with experts.
- Support teams in implementing changes.
- Coordinate the development and delivery of IOC training programs.
- Train, coach, and evaluate instructors to ensure consistency and compliance in training delivery.

**Qualifications**

- Bachelor’s degree or college diploma in a relevant field.
- Minimum of 5 years of experience in a regulated transportation environment, ideally in operations.
- Relevant experience in roles such as airline auditor, passenger service supervisor, airport trainer, etc.
- Ability to analyze complex processes and propose concrete improvements.
- Leadership, autonomy, and comfort working in a dynamic environment with occasional operational flexibility.
- Knowledge of digital training tools and learning systems.
- Ability to collaborate with diverse teams and adapt to different working styles.
- Experience in project management or change management (asset).
- Knowledge of regulatory standards (e.g., CAR 705) (asset).
- Oral and written fluency in French and English *
- A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

**Additional Information**

**Employment Equity

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