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UX Specialist

3 weeks ago

Montréal, Canada Nespresso Full time

**Position Snapshot**

**Business area**:Nespresso

**Job title**:UX Specialist (12 months contract)

**Location**:Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3

**Hybrid**

**A little bit about us**

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso has achieved B Corp certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

**Position Summary**

**A day in the life of a UX Specialist**:
**Lead all key site feature updates and rollouts**
- Support all key feature updates, rollouts, specifically those tied to Club Member and Delivery Services
- Coordinate any issue affecting conversion rate, new member activation, or availability of the products or the platforms
- Successfully manage local participation of quarterly Market Acceptance Testing (MATs) by reviewing and assigning all tests to participating testers, working back with HQ on any failed or blocked tests, ensuring 100% participation of Canada

**User Experience**
- Support the execution of the activity calendar from a design standpoint.
- Keep up to date with industry best practices of usability.
- Act as the market expert on usability best practices on-site, guiding the eCommerce team in the implementation and enforcement of those guidelines and best practices.
- Plan and update a relevant and personalised eMerchandising calendar on the eCommerce platforms

**Support Operations Team with Projects and Updates**
- Liaise with local IT/IS manager to follow-up on test and/or production incidents monitored eCommerce platforms
- Escalate any major issue affecting conversion rate, new member activation, or availability of the products or the platforms
- Act as a line of support for the webmaster in peak periods.

**Contribute to the best-in-class customer experience objective**
- Manage campaigns integration, new features implementation and platform roll-out
- Monitor digital technical trends, new features and/or technology to stay on top of digital innovation.

**Role Requirements**
- Bachelor’s degree or College Diploma in Design, Computer Science, Marketing, a related field, or equivalent practical experience
- Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and or worldwide.
- 1+ years of experience in UX design, including internships or related projects.
- Experience with user research and usability testing
- Proficiency in design tools with industry standard design tools e.g. Figma is an asset

**Preferred Skills**
- Ability to build relationships with colleagues internally and externally
- Understanding of responsive design and the ability to prototype interactive user interfaces.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression - this really could be a move towards the exciting Sales career you’ve always wanted.

**What you need to know**

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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