Online Personal Shopper

3 days ago

Toronto, Canada Ppl Agency Full time

Overview:
**Online Personal Shopper - Bilingual**

PPL (People) Agency has partnered with a leading innovator in the luxury home appliance sector and we’re looking for a highly motivated and experienced salesperson to join our dynamic online sales and marketing team. Our client is dedicated to creating cutting-edge and user-friendly products that enhance the lives of their customers

**What’s in it for you**:

- Competitive base salary
- Comprehensive benefits package including Health, Vision, and Dental
- Ongoing training and supportive coaching so you can be at your best
- Opportunity for advancement
- Consistent investment in our **people** (After all, it’s right there in our name)

**Responsibilities**:

- Exceed customer expectations by providing high-level care and service
- Ensure orders are processed quickly and accurately
- Address any order adjustments and billing corrections completely with strong attention to detail
- Support post-purchase ownership experience, including delivery and service scheduling, replacement parts ordering, and customer relations
- Initiate cold calls to build awareness around our transactional website and promote our services to select 3rd party business partners
- Work closely with E-Commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning and market trends
- Align communication with overall marketing and business objectives
- Check and promptly reply to all product reviews based on the company's policies and standards
- Proactively utilize the CRM system to record and maintain customer information, feedback, and insights to be used by internal teams to drive business success
- Understand the value of retail channel partners and how to qualify leads appropriately to enhance brand loyalty across channels
- Review monthly reports to measure performance based on the identified key performance indicators (KPIs) and adjust strategies based on data insights

**Nice to Haves**:

- Post-secondary degree in Business, Commerce, or Marketing, or equivalent experience, is considered an asset but not required
- Track record of sales success and/or exceptional customer support
- Proven ability to work well in a team environment to achieve personal, team, and company-wide goals
- Strong work ethic with integrity, self-motivation, and personal responsibility
- Experience with inbound call-center or equivalent customer service experience
- Proactive in staying current with all promotional opportunities that will deliver the best value for shoppers
- Entrepreneurial spirit and the desire to exceed sales objectives and represent the brand with integrity

**Need to Have**:

- 3-5 years of high-level client service or sales experience
- Excellent written and verbal communication skills
- Strong computer skills including a variety of online platforms and office software
- Reliable home internet service and a quiet home office space to work from

**This role is 100% Remote**

PPL is a female-owned and operated, purpose-built marketing and sales activation partner that champions the front line. Equal parts HR firm, marketing, and sales activation agency, we represent front-line talent as the missing link in the path to purchase. We bridge the gap between brands and shoppers with a tailored approach to strategy and implementation. Our front-line teams are our number one priority That’s YOU

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