Operations Management Trainee

**Job Description**:
**About Ryder**

For nearly 100 years, Ryder has been a global leader in integrated transportation, logistics, and supply chain management solutions. We provide the expertise and resources needed to build and maintain a fleet that drives business success. At Ryder, we are committed to investing in our employees and fostering a collaborative, team-oriented culture that supports growth at all levels.

As a proud Fortune 500 company, Ryder operates over 800 locations with more than 40,000 employees across the US and Canada. Our dedication to employee satisfaction is a cornerstone of our culture, and we are honored to be recognized by **Forbes as one of Canada’s Best Employers in 2025**.

**About the Job**

**Type**: Full-time Permanent

**Wage**: $55,000 per year

**Shifts**: Monday to Friday, **6:00 AM - 2:30 PM**

**Location**:Burlington, ON**

**Why Ryder?**

Join us and enjoy a range of great benefits:

- **Weekly pay**:

- **Comprehensive benefits package** available after 30 days
- **10 days of Paid Time Off** upon hire
- **Deferred Profit Sharing and Retirement Savings Plans**:

- A **safe, friendly, and respectful** working environment
- **Recognized by Forbes** as one of Canada’s Best Employers in 2025

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

**Essential Functions**
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

**Additional Responsibilities**
- Relocation within the business unit at the conclusion of the training program is required.
- Performs other duties as assigned.

**Skills and Abilities**
- Detail oriented with excellent follow-up practices, Required.
- Strong verbal and written communication skills, Required.
- Instills commitment to organizational goals, Required.
- Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
- Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
- Strong mechanical skills, Required.
- Effective interpersonal skills Excellent influencing skills, Required.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)., Required.
- Ability to work independently and as a member of a team, Required.

**Qualifications**
- Bachelor's Degree, Required.
- 1 year or more in customer service with issues resolution experience, Preferred.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
- Basic understanding of Business Finance, controls and metrics Beginner, Required.

**Contact Us**

**Recruiter**: Massinisa Belguesmia

**Business Hours**: Monday to Friday, 8:00 AM to 5:00 PM EST

**Job Category**: Operations and Support

**Compensation Information**:
**Pay Type**:
Salaried

Minimum Pay Range:
55000
Maximum Pay Range:
55000
Ryder is an Equal Opportunity Employer:
Authorization to Work in Canada:
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Security Notice for Applicants:
Current Employees:
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