Operations Coordinator

**Operations Coordinator**

**About Us**:
We are a concierge environmental service company providing unparalleled customer service.
We believe in the importance of managing our collective impact with meaningful and tangible outcomes.
We work to protect our clients, the environment and public health through water, wastewater and resource management.

We are true to our word - we do what we say we will when we say we will do it.
We are constantly improving, innovating, adapting and learning.
We believe in sustainable communities and that our clients care.

**About You**:
You are a highly motivated, optimistic and organized professional.
You’ve been often told that your good mood and positivity are contagious.
You are an excellent communicator with unrelenting attention to detail.

You are skilled in de-escalation and conflict resolution.
You want to be a part of a team that makes a difference.
You do not participate in gossip or negativity.
You adapt well to change.

You want to live in a cleaner, greener and more sustainable society.
You figure out how to fix it, not who’s to blame.
You ask a lot of questions and listen to the answers.

**About the Job**:
ESSE Canada is looking for an Operations Coordinator to join our rapidly growing team. This role is an essential part of our fast-paced company and requires an unwavering positive attitude, excellent communication skills and consistent attention to detail. This role has three primary functions:
1. Service Management & Fleet Coordination
2. Inventory & Parts Program Coordination
3. Office & Schedule Support

**Key Roles & Responsibilities**:
**1. Service Management & Fleet Coordination**
As one of our most vital team members, our Operations Coordinator plays an absolutely essential role in service delivery, team success and industry reputation. We value our technicians and team members tremendously and so a positive, supportive and organized interaction with each and every single one of them is paramount to this position. In collaboration with other company departments the delivery of consistent, reliable and accurate service provision is central to the success of this role. In order to ensure the reliability of our services and the safety of our in-field team, the coordination of maintenance and repairs to our service fleet is another priority for ESSE’s Operations Coordinator.

**2. Inventory & Parts Program Coordination**
Internal responsibilities include the administration and coordination of our existing inventory and parts program. In collaboration with aligned departments, the Operations Coordinator is responsible for the tracking of existing inventory, procurement of parts and consumables, and vendor relationship management. These tasks include the completion of internal reports and processes, open and proactive communication, and a keen sense of anticipation of team and program needs.

**3. Office & Schedule Support**
The smooth and efficient coordination with all other internal departments (as well as Corporate Services) is needed in order to ensure the success of the service department. The oversight and coordination of projects and work orders, use of operating software and numerous digital platforms along with the coordination of billing and payment arrangements ensures that our clients receive top-tier customer service. The coordination of seasonal demands, timesheet and workflow review, in addition to Health & Safety collaboration with other departments is also needed on a regular basis to ensure fluid processes for all. Office reception oversight as well and periodic phone and on-call coverage will be required in this role.

**Required Skills**:

- Excellent customer service, interpersonal and communication skills
- Excellent organizational and planning skills with an unwavering attention to detail
- Strong problem-solving, analytical and reasoning skills
- Ability to establish priorities in a fast-paced environment and adapt to change
- Excellent time management skills, and the ability to manage multiple tasks
- Ability to work both as part of a team and independently with focus
- Highly skilled in using computer and digital technology software, including Microsoft Office Suite and customer management software
- Ability to review financial and operational reports to produce custom reports, trending reports and analyses
- Ability to train and guide other employees (subordinate or otherwise)
- Ability to maintain information confidential in nature
- Bilingual skills considered an asset

**Compensation**:
**Job Type**:
Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $23.00-$26.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Brantford, ON N3S 7P6: reliably commute or plan to relocate before star