Customer Service Representative

2 days ago

Dartmouth, Canada Compass Pharmacies Inc Full time

**Job Summary**

**Duties**
- Respond to customer inquiries via phone and chat in a timely manner.
- Provide accurate information regarding products and services.
- Analyze customer issues and provide effective solutions.
- Engage in upselling opportunities to enhance customer satisfaction and drive sales.
- Maintain professional phone etiquette while communicating with customers.
- Collaborate with team members to improve service delivery and customer experience.
- Handle complaints or escalated issues with empathy and professionalism.
- Be able to ring in customers on point of sale in a timely manner

**Qualifications**
- Previous experience in customer service or sales is preferred.
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Ability to analyze customer needs and provide tailored solutions.
- Demonstrated ability to upsell products or services effectively.
- Excellent phone etiquette and interpersonal skills.
- A positive attitude with a willingness to learn and adapt in a fast-paced environment.

Join us in creating memorable experiences for our customers while developing your career in a supportive environment

**Job Types**: Full-time, Part-time, Permanent

Pay: $15.70-$16.50 per hour

Expected hours: 20 - 35 per week

Work Location: In person

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