Assistant Manager

**Job description**

Job Description - Assistant Manager (Country Hills Blvd NW Calgary, AB)

**Classification **Employee

**Date of last revision **October 2024

**Reports to **Store Manager

**Direct Reports **N/A

JOB SUMMARY

The Assistant Manager's role is to assist all customers - novice and veteran - navigate the wide world of recreational cannabis consumption. Successful budtenders have intimate knowledge of Tower’s inventory and can speak to the different nuances within each product and strain. They work with customers to recommend the best product based on customer preferences. They might ask the customer when the last time was and how often they consume cannabis or what they want to feel after consuming cannabis, so they can suggest the best product for that customer. Budtenders are also familiar with the different cannabis accessories (pipes, vaporizers, etc.) as well as the wide range of smokeless edibles, concentrates, topicals and tinctures and can speak about the different methods and modes of safe cannabis consumption.
Budtenders are passionate about cannabis and stay on top of industry news, important holidays and events. They include this element of culture and passion in their interactions with customers which creates a rich and meaningful dispensary experience.

The Assistant Manager works closely with the Store Manager on orders, and inventory controls, and helps to lead the team in exceptional customer service.

**QUALIFICATIONS AND REQUIRED SKILLS**

Qualified Cannabis Worker Certification from AGLC
Experience working in the cannabis retail industry

**Hard Skills**
In-depth knowledge of cannabis types, effects and risks
Working knowledge of AGLC regulatory policies for retail cannabis dispensaries
Experience using point-of-sales systems

**Soft Skills**
Effective communication and active listening
Organization
Attention to detail
Exceptional customer service
Positive, enthusiastic team member

DUTIES/RESPONSIBILITIES

**CUSTOMER EXPERIENCE**
Identify current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.

Check customers' valid, primary identification to verify they are of legal age.

Guide and direct customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.

Answer customer questions and concerns; ensure that they are well-informed and leave the store satisfied with their purchases and customer service experience.

Educate customers on the safe use of their selected cannabis products.

Process customers' payments using the dispensary's Point of Sale (POS) system.

Communicate any information regarding difficult customers or situations to the Store Manager.

**INVENTORY**

Communicate customer product requests to the Store Manager.

Maintain a regular inventory of products and ensure that the sales floor is adequately stocked.

Participate in completing regular inventory reviews.

Build product profiles in the POS System and receive orders.

**CANNABIS CULTURE**

Keep abreast of new cannabis products on the market as well as the latest industry trends.

**REGULATORY AND HOUSE POLICY**

Cooperate with inspectors from AGLC and know what to expect during an inspection.

Maintain the reputation of the store by complying with all legal and regulatory requirements and interacting with all customers and regulatory bodies with professionalism.

Comply with Health, Fire and Occupational Health and Safety legislation

Be familiar with House Policy and Procedures and comply with these at all times.

**FACILITY**

Ensure that the dispensary is clean, uncluttered and well-organized at all times.

Facility décor will always reflect the Tower Cannabis brand.

Assist with opening/closing of store as per outlined procedures.

Utilize down-time in the store to clean and organize. The store manager will have a list of tasks that can be completed when the store isn’t busy.

**STAKEHOLDER RELATIONS**

Maintain positive relationships with stakeholders - reps, AGLC, vendors, customers and the community

Represent Tower Cannabis professionally in all exchanges.

**TEAMWORK**
Work to meet and exceed team sales goals.

Be an enthusiastic team member and support store initiatives and contribute ideas.

Perform other tasks as assigned.

**PHYSICAL REQUIREMENTS**

Ability to pull/push cabinets on wheels of up to 100+ lbs
Bending
Reaching above head
Standing for long periods

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $18.50-$19.00 per hour

Expected hours: 32 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Store discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- When are you available to start yo