E-commerce Order Processor

**Why Homes Alive Pets?**

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

**Our** **mission is to add value to every life**. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

**Job Title**

E-Commerce Order Processor & Shipper

**Direct Report**

Web Store Manager

**Department**

Web Operations

**Location**

19888 Langley Bypass, Unit 200 Langley, BC V3A 4Y1

**Summary**

The E-Commerce Order Processor & Shipper provide optimal customer service by ensuring all online orders are processed in an exceptionally organized and timely manner. Once an online order is placed, the E-Commerce Order Processor & Shipper picks up the items from store shelves, packs them appropriately, and completes the shipping process, which includes checking package weights and handling shipping labels.

To succeed as a E-Commerce Order Processor & Shipper & Shipper, you should have excellent attention to detail, clear communication skills, love problem solving, enjoy routine tasks, and excel working independently and as part of a team.

**Qualifications**
- 1-2 years of experience in grocery or retail.
- Experience in shipping and processing online orders is an asset.

**Core Competencies**
- **Attention to detail. **Ability to complete projects while being attentive to the smallest details.
- **Strong business acumen.** To know how to grow and develop the business by effective prioritization and critical thinking.
- **Resilience**. Ability to remain calm and navigate through high stress situations.

**Behaviour & Skills**
- Aptitude & experience with customer service
- Positive and hardworking attitude.
- Excellent time management & attention to detail.
- Excellent teamwork & collaborative abilities.
- Confident & articulate communication.
- Trustworthy & positive attitude.
- Ability to type 60 wpm.
- Capable of lifting 50lbs.

**Responsibilities**:

- Ensure all online orders are shipped within the targets set by web operations.
- Perform final quality and date checks on all products in the order.
- Check order weights against courier guidelines and split any orders that are overweight into multiple parts.
- Package products according to their type (bubble wrap for glass/ceramic/stoneware), leak proof locks for wet products, and paper for all else.
- Label packages with shipping labels and handling guides (e.g., fragile, heavy, do not use blades).
- Close shipping manifests upon order picks up by courier.
- Any other reasonable tasks required by the Web Operations Manager.

**A Day in the Life of a E-Commerce Order Processor & Shipper**

The job of a E-Commerce Order Processor & Shipper is always dynamic. On a typical workday, you will arrive for your shift and review the projects assigned to you. For each online order that comes in, you will follow a series of packing and shipping steps, including: (1) Pulling up new orders, (2) Gathering ordered products from store shelves, (3) Collecting Payments, (4) Reviewing order quality and product dates, (5) Checking order weights against courier guidelines, (6) Wrapping order products with appropriate packaging, and (7) completing each by appropriately labeling each package. Your day will be a mix of working independently and as part of the web order processing team.

**Schedule**
- Part Time (29 hours or less per week); Hours chosen at the discretion of the Web Order Manager.
- Must be available on evenings and weekend availability.

**Compensation**
- $18-22/hr. Salary is commensurate with experience.