Assistant Service Manager

2 weeks ago

Scarborough, Canada International Automotive Group Full time

**Drive For Excellence**

**International Auto Group (IAG)**boast seven dealerships across the GTA which encompasses 10 legendary brands. IAG is seeking an enthusiastic, confident, positive, self-motivated team member who is looking to embark on an exciting career as an **Assistant Service Manager**at **Scarborough Mitsubishi**.

We are looking for an individual who is reliable, honest, customer service focused, organized, detail-oriented, and has a strong desire to succeed. Our commitment to excellence in Customer Service is based on our long-standing belief that each of our customers represents the overall success of our business.

**Here's What you'll deliver**:

- Excellent customer service skills.
- Effectively help in managing the Service Department operations.
- Assist in overseeing all aspects of the dealership service department, including operational performance, maintaining 1.20 min hrs/ro, maintenance costs, the safety of operation, plus compliance with applicable laws and regulations.
- Help with coaching, training, phone etiquette, customer relations and working closely with staff including technicians when p roblem-solving and diagnosing vehicle problems.
- Outstanding work habits, appearance and attitude example for all service staff.
- Review and analyze actions from both customers and staff regularly to determine how to grow and better utilize time and plan more effectively.

**Be an excellent collaborator**:

- Work with upper management to make service department personnel decisions.
- Maintain good working relationships with the manufacturer and vendors.
- Maintain effective employee relations.
- Attend required manager meetings.

**What you'll need to succeed**:

- College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
- Minimum of Three (3) to Five (5) years’ experience as an advisor or in a management role.
- Possess a general understanding of technical/mechanical repairs.
- Minimum of Three (3) to Five (5) years’ of dealership experience with strong product knowledge.
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Excellent verbal and written communications skills.
- Excellent time management skills.
- Ability to work in a team environment to achieve common goals.
- Organized and an attention to detail with the ability to document customer needs.
- Experience managing people with a strong desire to coach employees to improve.

**What's in it for you?**
- A Competitive Compensation Plan that is top of the market.

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