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Spa Manager

2 weeks ago

Banff, Canada Banff Caribou Properties Ltd. Full time

**Step Into Leadership**: Spa Manager Opportunity
Perfect for anyone in a customer service / front desk / retail supervisor position who is ready for their next career move
You’ve mastered the customer service management — juggling guest needs, leading shifts, solving problems on the fly, and making sure everything runs like clockwork. Now, you're ready for a new challenge where your leadership skills can truly shine.
At Banff Caribou Properties (BCP), we’re looking for someone just like you to take the next step into a full management role. As Spa Manager, you'll transition your skills into a new department, leading a dynamic team in one of Banff’s top wellness environments — all while living and working in the heart of the Rockies.
**Why This Role is Right for You**:

- You're a Front Desk Supervisor or other customer service supervisor with a track record of building strong teams, delivering great guest experiences, and handling operations like a pro.
- You’re ready for more autonomy, more responsibility, and a chance to grow beyond the desk.
- You want to expand your experience in hospitality leadership while still being connected to the guest-facing side of the business.

**What You’ll Do**:

- Oversee all aspects of spa operations, from front desk to massage and aesthetic services
- Build and coach a high-performing team in a supportive, upbeat environment
- Manage scheduling, payroll, inventory, and ordering with a sharp eye for efficiency
- Work closely with the Director of Spas to set goals and drive results
- Elevate guest experiences through exceptional service standards
- Represent the BCP “Caribou Culture” with professionalism, approachability, and fun

**What You Bring**:

- Leadership experience in a front desk or guest services environment
- Strong communication and problem-solving skills
- A guest-first mindset and ability to lead by example
- Organization and attention to detail in a fast-paced setting
- Bonus points if you’ve worked in or with spa or wellness services before — but we’re happy to train the right leader

**Perks & Benefits**:

- Group Health, Disability, and Life Insurance (we cover 50% of premiums)
- Employee Share Ownership Program & eligibility for our Home Loan Program
- F&B and spa service discounts across all BCP properties
- Free yoga, discounted ski passes, canoe rentals, golf and gym memberships
- Leadership Days & career development programs
- Complimentary hotel stays - experience BCP like a guest

If you’re a looking to expand your leadership portfolio and step into a full department head role, this is your moment.
If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.