Manager, Recreation Services and Facilities

**_Great City, Great Work, Great Future_**
**Manager, Recreation Services and Facilities**:
**DEPARTMENT**:Parks and Recreation**
**STATUS**:Full Time**
**NO. OF POSITIONS**:One**
**UNION**:Exempt**
**HOURS OF WORK**:37.5 hours per week**
**SALARY**:$116,031 - $127, 947 annually + **comprehensive benefits package**

The City of New Westminster has an exciting opportunity for a dynamic, passionate and service-focused individual to manage a varied recreation services and facilities portfolio. As a key member of the Parks and Recreation Department leadership team, the Manager, Recreation Services and Facilities will be accountable for providing ongoing management of Queen’s Park Facilities including the historical Queen’s Park Arena, Queen’s Park Stadium, Centennial Lodge and Queen’s Park Sportsplex; Moody Park Arena and Food Services. Your additional areas of responsibility include overseeing a well-established progressive instructional skating program, City wide food services and event rentals in various city event spaces, including our beautiful and highly sought after Rose Garden. Our facilities include arenas with mechanical systems that are state of the art, with recent updates that include plate and frame chillers and condensers with reduced ammonia and our Sportsplex is designed to a zero carbon building standard, which is the first in the City

Reporting to the Senior Manager, Recreation Services and Facilities, our successful incumbent will provide direct supervision of a leadership team who supervise facility rentals, customer service, facility operations/maintenance and instructional skating programs, food services and meetings and banquet rentals. The position will administer facility specific bookings, partnerships, and leases and maintains positive working relationships with related key community organizations.

**Key accountabilities include**:
With overall responsibility for ensuring high-quality customer service, community engagement, effective resource management and effective labour relations within the assigned portfolio, key responsibilities include:

- Leading and supporting staff in areas of collaboration with the general public and external stakeholders such as community organizations, minor sports associations, user groups and lessees.
- Ensuring that community recreation needs are met through the development of programs and services within the scope of program accountability.
- Anticipating and forecasting customer requirements; analyzing trends, utilizing key performance indicators, benchmarking and defining quality standards for customer service, and creating new solutions to meet customer needs.
- Developing work plans and allocating resources efficiently to ensure programs, services, and initiatives meet community needs.
- Leading or participating in the development of plans for City recreation services and facilities.
- Hiring, supervising, training, evaluating and coaching staff, developing work plans and job performance expectations, developing succession programs and initiatives, and managing employee and labour relations issues.
- Leading a team that includes 120 auxiliary positions (Icemakers, building services workers, clerks, cashiers attendants, skating instructors, ice patrols, skate shop staff, food services staff, cashier attendants,), 19 full time and regular part time staff (program coordinators, assistant program coordinators, maintenance supervisors administrative and facility operations staff). Direct reports include multiple supervisory positions.
- Actively participating in the development and delivery of strategic plans, policies and procedures for the division and department and reporting on progress of same.
- Demonstrating effective verbal and written communication skills to provide advice, guidance, and policy interpretation on matters related to the portfolio.
- Developing, managing and monitoring multiple capital project and operating budgets and allocating financial assets and resources effectively, ensuring budget projections are achieved.
- Managing ice arenas, community recreation, food services and other facilities through preventative and scheduled maintenance, planning and budgeting for regular and minor capital maintenance projects, and sourcing for new products and suppliers to improve efficiencies. Supporting processes related to asset management and long range capital infrastructure planning.
- Providing leadership support for organizational and departmental initiatives as required.

**Skills & Personal Attributes**:
**Key experience, skills and knowledge include**:

- A track record of successfully providing the community with excellent customer service and quality service delivery
- Strong experience in leading an organization towards a culture of engagement and performance using industry best practices, key performance indicators and continuous process improvement.
- Excellence in relationship development and management.
- Conside