IT Support Technician

1 week ago

Kitchener, Canada Brock Solutions Full time

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 800 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real-time operational solutions space. As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking an IT Support Technician to join our team of experienced professionals located at our head office in Kitchener, ON. Employee-owned company with profit sharing, comprehensive benefits, company events and charitable initiatives, a diverse workplace, BBQs and Lunch and Learns, Sports teams, Group fitness initiatives, and a "We win as a Team" culture are just some of the reasons our employees love working at Brock **Why Work at Brock?** - Competitive compensation package - Profit sharing - Extended Health benefits - Continuous career growth - Flexible working hours - Company events and celebrations - Travel Opportunities **Responsibilities may include**: - Provide first level technical support for incoming requests from internal users - Assist users with the installation, configuration, and usage of desktop computers, peripheral equipment and software within established standards and guidelines - Actively troubleshoot technical problems, escalating as required - Working with other members of the IT team to ensure timely resolution of issues - Take a leadership role in asset inventory control and deployment Qualifications Required: - Superior customer service skills, professional and courteous - Attention to detail and committed to a high degree of accuracy in following standard processes - Aptitude to quickly learn new systems and technologies - In-depth knowledge of Microsoft Windows 10 and Microsoft Office - 3-year college diploma in Information Technology, Computer Science, Desktop Support, or similar programs Preferred Experience: - Wired and wireless network technologies - Desktop imaging and deployment technologies Other Job Information (if applicable): New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcripts (unofficial copy is fine). - Please be advised that, outside of our official applicant tracking system, Brock Solutions will _**_never_**_ solicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information_._

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