Service Specialist I

**Technology driven, problem solvers**

Customers around the world trust in our products. Our service technicians and engineers significantly contribute to that. You are the first on the scene to solve any technical problem. You are a trusted adviser, team player, and make things possible. “Unsolvable” is a foreign term, and you go the distance. Your focus on the customers’ needs makes you an invaluable partner. When you join our team, the possibilities are endless.

**Why you’ll love working for Siemens**
- Freedom and a healthy work
- life balance
- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
- Solve the world’s most significant problems - Be part of exciting and innovative projects.
- Engaging, challenging, and fast evolving, cutting edge technological environment.
- Opportunities to advance your career and mentorship programs on a local and global scale.
- Competitive total rewards package.
- Profit sharing available.
- Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Participate in our celebrations, social events and offsite business events.
- Opportunities to contribute your innovative ideas and get paid for them
- Employee perks and discounts.
- Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2025 and Canada’s Top Employers for Young People 2025.

**What will you do?**
- Perform installations, verifications, inspections and repairs on fire alarm systems
- Perform maintenance and diagnostics on systems and components according to the warranty period
- Work with other internal employees or external service providers or vendors to complete interface testing or resolve system issues
- Identify additional opportunities including time and material work, system extensions; upgrade and service contact expansions
- Complete repairs, replacements, upgrades, adjustments and calibration on systems and components in a fire alarm system
- Participate in job site AHJ/Engineer testing
- Represent the Company at customer premises in a professional manner at all times and establish a good working relationship with all customers
- Complete and submit testing documentation in a timely manner
- Ensure that all site files are kept up to date for each project
- Adhere to the Health and Safety at Work Act at all times
- Ensure all damaged or faulty equipment is immediately returned to the warehouse with the appropriate documentation
- Complete appropriate company documentation in accordance with company procedures
- Ensure that all test equipment and tools issued by the Company are maintained in good condition, kept secure and tested
- Attend personal training programs; Carry out any other reasonable duties as requested by management
- Participate in the Installation to Service handovers on assigned jobs
- Required to participate in the 24hr on-call rotation

**What will you need to succeed?**
- Minimum College Education in Electronics
- 1+ year experience in programming, servicing and maintenance of Fire Alarm systems
- Valid CFAA (Canadian Fire Alarm Association) certification or working toward
- Proven diagnostic skills - able to systematically identify and resolve technical problems
- Customer focused and good customer relationship building and management skills
- Self-motivated and calm under pressure
- Good working knowledge of IT and network infrastructure
- Good understanding of Building codes, Fire codes and ULC Standards
- Good English communication skills, both written and verbal
- Valid driver’s license in good standing

**Nice to Have / Asset**:

- Perform installation, configuration, testing and troubleshooting activities on Intrusion Alarm Systems, Access Control, CCTV, etc.
- Experience with Siemens Fire Alarm systems

**About us.**

**We share our ideas and champion the people behind them.**

Siemens Canada is a leading technology company focused on industry, infrastructure, mobility, and healthcare. The company’s purpose to is to create technology with purpose, transforming the everyday, for everyone, since 1912. By combining the real and the digital worlds, Siemens empowers its customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more liveable, and transportation more sustainable. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
In fiscal 2024, which ended September 30, 2024, Siemens Canada had revenues of approx. $2.2 billion CAD. The company has approximately 4,400 employees from coast to coast and 3