Manager, Group Disability

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**As Manager, Group Disability**: _You will be responsible for the daily management of a disability claims team _with accountability for the profitability of the group disability clients through effectively managed claims by your team. Effective management of resources and budget are needed to ensure the staffing levels are appropriate to effectively and efficiently handle disability claims for your assigned clients. Reporting to the Director, Group Disability, you will:_
- Build strong relationships with our Plan Sponsors, working in partnership with them to address their workplace absence issues
- Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies
- Exhibit solid communication, organizational and people skills in order to effectively manage client relationships.
- Act as the primary resource for your assigned team, giving staff direction on overall office targets, workload management, difficult cases, department workflow and processes
- Proactively address clients’ needs and address complaints that may be escalated to you.
- Help your team to prioritize work items in order to meet client service standards and Sun Life best practice guidelines
- Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers
- Contribute to the ongoing business retention and growth by cultivating excellence in your team and continuous proactive engagement with your assigned clients to ensure full understanding of their evolving needs and how we can meet and exceed their expectations with respect to their group disability program

**What Sets Us Apart?**
- Our commitment to service excellence and quality, innovation and talent development
- Career progression is based on solid performance, knowledge of our business and products, positive engagement with our customers, and your interests opening up a wide variety of career paths within Sun Life
- Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas
- Comprehensive benefits package including:

- Medical, dental, life, and disability insurance
- Retirement savings and Stock purchase plan
- Paid vacation
- Tuition assistance
- Fitness facilities or subsidiaries in specific locations
- A supportive and interactive team environment
- Comprehensive training programs from the start of employment and ongoing coaching to set you up for success

At Sun Life Financial, we want to help people shine.

**What You Bring To The Table**:

- Infectiously positive attitude with a drive to succeed and a commitment to quality service
- Critical thinking and stellar customer service skills
- Excellent listening skills and capacity for empathy
- Outstanding communication skills - written and verbal
- Ability to deal with stressful situations
- Ability to deliver difficult news in a tactful and sensitive manner
- Analytical skills with a passion for solving problems
- Adaptability, flexibility and strong decision making skills
- Demonstrated ability to lead through change

**Main Accountabilities**:

- Performance management assessments for direct reports
- Development and growth of team
- Recruiting and resolution of employee performance issues
- Quality assurance and achievement of service standards and monthly targets
- Establishing and deepening client relationships as a primary representative of Group Disability for your assigned block of clients
- Working with Business Development, you will sometimes be required to present at finalist presentations or act as a resource in developing our business
- foster a strong relationship with Business Development to support proactive client management for assigned clients.
- Own risks associated within scope of responsibility in group disability and develop, implement, maintain, and monitor sufficient internal controls.
- Oversees for the completion of all SLF risk and compliance requirements related to Group Disability (e.g., Internal and External Audits relating to processes, Business Continuity risk management, etc.)

**Competencies**:

- Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
- Strong communication an