Shop Dispatcher

**Shop Dispatcher **career and employment opportunity awaits you.**
- The Power to Move You_

**Mercedes-Benz Durham**, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic **SHOP DISPATCHER **to join the Team.

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

**What’s in it for you.**
- Competitive and generous compensation package
- Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance and so much more
- Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
- Opportunity for career advancement within the Group
- Employee perks and discounts

**About the opportunity**

As an integral part of the “we can do that” operation, this position is responsible to co-ordinate the smooth flow of vehicle maintenance/repair/service work throughout the shop ensuring efficiency and deadlines. Specifically:

- Regulate flow of vehicle maintenance/repair/service work through department to ensure timely completion
- Prioritize and dispatch work for the shop
- Schedule shop work to ensure efficiency
- Maintain shop capacity, efficiency and productivity
- Assign work to Technicians based on availability and skill set
- Monitor vehicle repair progress
- Review repair orders completed in Technicians to ensure completion of assigned work
- Ensure warranty time allotments on repair orders are accurate for warranty repairs; prepare and reconcile warranty claims/invoices
- Communicate completion times and promises with Service Advisors

**About you.**
- three (3) proven experience scheduling work in an automotive maintenance facility/dealership
- sound vehicle mechanical knowledge
- familiarity with automotive terminology and manufacturer warranties and procedures preferred
- solid understanding of and proven experience with work flow and planning
- proficiency working with ERP systems (ie. CDK), and Microsoft Office software (ie. Excel, Word, Outlook)
- strong ability to communicate professionally (verbally and written)
- ability to adapt to a changing environment and meet deadlines
- ability to maintain internal controls
- strong attention to detail, organized and strategic
- ability to maintain confidentiality and professionalism
- ability to work independently and with mínimal supervision
- self-motivated and driven with a passion for excellence in execution
- a desire to work in a high energy, fast-paced environment
- a proven commitment to quality of work

**Why choose Zanchin Automotive Group?**

Your career ambitions will be achieved - we offer career development and advancement.

You will be part a wining team - we are a leader in the industry driven by nearly 50-years of people-centric business modelling.

Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan - we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement - we are a Team, and work together to achieve and thrive.