Sales & Service Rrepresentative

5 days ago

Edmonton, Canada Travel Buggy Full time

**Role Overview**
Are you an extroverted high energy sales - oriented self starter? This is the role to thrive in. The Sales & Service Representative delivers stellar guest interactions across mediums, to educate, advise and sell our customers our world class products. Piloting our CRM and using phone calls, live chats, and other digital platforms, your role is engaging customers, qualifying leads, and ensuring high-quality sales and service across all touch-points.

**About Travel Buggy**
Travel Buggy is enhancing the lives and freedom of its customers through innovative travel-friendly mobility solutions. We are a North American market leader in foldable, portable power wheelchairs and scooters, driving innovation through our products and world class customer care. Come and join an exciting high growth team and service customers through your digital presence and customer service excellence.

**Key Responsibilities**
- **Customer Interactions**: Respond to Customer and prospect inquiries with product knowledge, technical product detail and consultative information.
- **Lead Qualification**: Identify and qualify potential leads and direct them through the sales funnel or engage directly to close sales
- **Outbound Calling**: Reach out to leads and customers with follow-up calls & messaging to convert inquiries into sales.
- **Sales Calls**: Conduct sales calls and guide buyers through the product selection path utilizing your product knowledge and industry experience
- **Live Chat Management**: Engage with customers and prospects in real-time via live chat to promote and sell products
- **Generate & Monitor Reviews**:Monitor reviews across platforms, respond in kind, and solicit positive reviews
- **CRM Ecosystem**: Experience with Hubspot or other CRM tools

**Qualifications**
- A passion for sales, customer service and telling the story
- Experience in phone - based customer interaction
- Digital customer interactions
- Keen ability to multitask and manage multiple channels simultaneously.
- Comfortable with technology and learning new software.
- Thrives in a learning - based flexible culture where we live by personal accountability & team success.

**Why Join Us?**
Travel Buggy is more than just a mobility company; we are a team that believes in making a difference in our customers’ lives. We offer a supportive and dynamic environment with huge growth opportunities; a place you can grow professionally, succeed and make a significant impact.

**Job Types**: Full-time, Permanent

Pay: From $55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Are you currently residing in Edmonton?
- Do you have experience selling or supporting medical product sales and or service?

**Experience**:

- sales: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2025-01-31
Expected start date: 2025-02-03

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