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Phone Repair Technician

3 weeks ago

Edmonton, Canada CaseMogul Full time

**WHO WE ARE**

**WHY JOIN US?**

1. We train, coach and mentor At CaseMogul, every member is trained on mobile repairs, high performing sales and more.

2. We are growing We have increased store locations across two provinces, 3 cities and continue to create new roles to support our business.

**ROLE AND RESPONSIBILITIES**:
**Customer Service and Sales**

Lead by example in providing the best in class customer experience

Meet sales targets by strategizing customer experience and team coaching efforts

Accurately capture all customer relevant data in to the POS system.

**Operations**

Executes and holds team accountable for the quality & timely completion of inventory checks.

Maintain store presentation standards as per CaseMogul’s merchandising guidelines, uphold restock level and packaging standards

Create a safe and comfortable environment by maintaining cleanliness and managing crowds to support optimal sales.

Effectively allocate team hours to maintain a high level of productivity in sales and service

**Device Repairs**

Ensure execution of repairs is handled to the CaseMogul standard of efficiency, accuracy, and care with utmost attention to detail.

**Employee Development**

Hold team accountable to customer service, operations, and device repair standards and set expectations through effective verbal training, coaching, and feedback

Foster a culture of continuous improvements and driving results by utilizing formal development tools and regularly reviewing individual performance

Assist in staffing opportunities by hiring, onboarding, and training new team members

**Requirements**:

- 1 year retail management experience
- 1 year customer service and sales experience
- Must speak fluent English
- Must have existing knowledge of all Apple and Samsung devices that are sold in Canada
- Must have full-time availability up to 44 hours per week
- Wants to grow with the company

**Qualifications**
- High School Diploma

**Salary**:
Pay is competitive and based on experience

**Job Types**: Full-time, Permanent

Pay: $15.00-$20.00 per hour

**Benefits**:

- Dental care
- Store discount

Shift:

- 10 hour shift
- 8 hour shift

Work days:

- Every Weekend
- Holidays
- Monday to Friday

Application question(s):

- Full time or Part time?
- Do you plan on going back to school in the near future?

Work Location: In person

Expected start date: 2025-07-15