Concierge - Casual

**12:00 am - 8:00 am, 4:00 pm - 12:00 am, 8am - 4pm**

Court at Laurelwood is looking for a new team member who will support our mission of cultivating happiness in the daily lives of our residents.

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us at Court at Laurelwood Retirement Residence.

The Concierge is a critical role within our communities as it impacts the lives of

Residents and is vital to cultivating happiness in daily living of the seniors we serve.

**Key Responsibilities**:

- Respond warmly and professionally to resident and visitor inquiries, using problem-solving and complaint resolution skills. Ensure all complaints are documented and forwarded to the General Manager.
- Greet and assist visitors with a friendly, unhurried approach, and conduct mini tours in line with community policies and procedures.
- Promote excellent customer service in all interactions with residents, families, visitors, and team members.
- Coordinate reservations for dining, transportation, and activities as requested by guests.
- Maintain an organized front desk area, ensuring all materials are up-to-date.
- Respond to resident emergencies and life pendants while following company policy.
- Provide clerical and computer support to managers as needed.
- Maintain accurate records of cash transactions related to guest and team member meal vouchers/tickets.
- Support other community needs and performs additional duties as assigned.

**Qualifications**
- Completion of Grade 12 education.
- Strong verbal and written communication skills.
- A positive attitude and proven customer service experience.
- Excellent organizational skills with the ability to multitask.
- Must demonstrate computer proficiency with MS Office, specifically Excel and Word and power point.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Attention to detail and organizational skills are crucial for managing multiple tasks.
- Ability to demonstrate leadership in the absence of management.
- Successful completion of a Vulnerable Sector Check (Ontario requirement).
- Compliance with provincial police check and 2 step tuberculosis screening requirements.

**Bonus Points**

Post-secondary training in office administration or a related field.

**Why Join our Team?**

At Sienna Senior Living, we believe work should feel meaningful. As a Concierge, you play a critical role in shaping first impressions, building connections, and creating a warm, welcoming environment for everyone who enters our community.

We are committed to employment equity, diversity, and inclusion. Accommodation is available upon request throughout the recruitment, selection, and assessment process.

Act on your passion to help others—**join us and make a difference every day.**

**License/certification**:
First Aid & CPR

**Job Type**: Casual

Pay: From $17.32 per hour

Ability to commute/relocate:

- Waterloo, ON N2V 2W7: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person