Order Desk Specialist

**Tarpin Lumber and Truss**

**Order Desk Specialist**

**Reports To**:Logistics Manager

**Job Summary**:
If you're looking for work as an Order Desk Specialist, are highly skilled and articulate, we have an excellent career opportunity for you. This position calls for accuracy and attention to detail from order entry to exceptionally servicing our clients ‘Business-to-Business’ customer expectations regarding service and order fulfillment. Tarpin Lumber strives to ensure the perfect order - right product, right quantities, on time with professional support. The Order Desk Specialist performs their duties under the direction of the Logistics Manager. This could be the full-time Order Desk Specialist position you're looking for

Tarpin Lumber Inc is committed to a diverse, inclusive, and equitable workplace where everyone feels respected and valued. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, or disability. Applications are encouraged from those who reflect the diversity of our community.

Tarpin Lumber is committed to being non-discriminatory and providing equal and barrier free selection and appointment processes to work environments. If contacted in relation to this position, please let us know if you require accommodation during the recruitment and selection process.

**Competencies**:

- Client/Customer Focus
- Communication
- Problem Solving
- Time Management
- Proficient in Word and Excel, knowledge of ACCPAC, SAGE and MiTek considered an asset

**Job Duties**:

- Analyze problems and make recommendations as to root causes and corrective actions
- Greet customers and discuss type, quality, and quantity of merchandise or services required
- Address and resolve customer inquiries regarding the status of orders and any payment or refund errors in a timely manner
- Respond to customer service calls in a courteous and professional manner
- Consult with customers after sale to resolve problems and to provide ongoing support
- Maintain a high level of customer service
- Work collaboratively with delivery drivers, establish a delivery schedule to accommodate customer requirements while maximizing Tarpin’s fleet potential
- Estimate or quote prices and delivery dates
- Adapt communication style in order to deliver information effectively to a range of individuals
- Ensure follow-up by passing leads to Sales Representatives
- Relay customer quality improvement suggestions for company products and services
- Maintain a high level of product and service knowledge
- Enter order from clients in multiple formats and ensure order accuracy

**Job Requirements**:

- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Ability to quickly learn new product and service knowledge, and communicate that knowledge effectively to customers
- Ability to deal with people diplomatically, and professionally, at all times
- Ability to effectively communicate both verbally and in writing
- Ability to prioritize and manage conflicting demands
- Demonstrated time management skills
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- Ability to work individually as well as part of a team
- Experience working in Yard /Lumber Mill environment considered an asset
- Minimum 2-5 years of Customer Service/Order Desk Experience
- Attention to detail & accuracy
- Occasional overtime
- Ability to work in a fast-paced environment

**Work Conditions**:

- Interaction with customers/clients, and the public
- Occasional overtime
- Operation of desktop computer and peripherals
- Ability to work in a fast-paced environment

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)