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Customer Service

3 weeks ago

Quebec City, Canada InsurePay Llc Full time

**About the role**:
InsurePay is looking for an individual with a passion for customer service and the ability to deliver an exciting and industry leading solution to the Property and Casualty insurance industry. You must enjoy working in a dynamic and fast-paced environment where each day is different from the last. If you are ready to take on a new challenge and be truly part of building a company, we would like to have a conversation.

**You’re excited about this opportunity because you will....**
- Handle the ongoing daily support for customers, including connectivity troubleshooting and payment issues
- Provide ongoing updates and knowledge to service our customers in a manner that allows the customers to obtain the utmost efficiency and productivity from our offered solutions
- Handle ongoing testing and review of functionality of company’s production environment

**We’re excited about you because you are.**
- Are bilingual - French and English, both written and spoken
- Proficient in use of Microsoft Office software products and have the ability to quickly adopt new technologies
- Have highly effective written and oral communication skills with the ability to work with a diverse client base
- Have effective and engaging presentation skills for small and large virtual audiences
- Have solid negotiation skills and high customer service orientation
- Familiar with major broker management systems

**We’re excited about you because you have.**
- Postsecondary degree / Bachelor's degree or equivalent experience
- Experience working within the Property and Casualty Insurance industry, with knowledge brokerage and insurance company operations
- Working knowledge of accounting principles and banking products

**Benefits**

We offer competitive compensation and benefits

**About Us**

InsurePay® is a SaaS billing and payments platform that ensures accuracy of insurance premiums and offers integrated payments and reconciliations for Agencies, Carriers, MGAs, and insurance technology providers. We are empowering carriers to allow policyholders to pay only for what they need through accurate, timely, and data-driven reconciliations with a feature-rich platform that offers carrier payables, vendor payables, and claims payments all integrated to back-office systems.

We are a venture backed Insurtech company who is growing fastlike really fast We’ve acquired two companies in the past year, so we can say we are the leader in this space We are headquartered in Nashville, Tennessee, with offices in Sarasota, Florida; Toronto, Ontario; and Vancouver, British Columbia.

**Location**

This role can work remotely, at one of our offices, or choose a hybrid work model
- **_____________________________________**_

**Consultant bilingue en solutions**

Nous sommes à la recherche d'une personne ayant la passion du service à la clientèle et en mesure d'offrir une solution de pointe et dynamique à l'industrie de l'assurance de dommages. Vous aimez travailler dans un environnement dynamique et stimulant, où chaque jour est différent du précédent. Si vous êtes prêt(e) à relever un nouveau défi et à faire véritablement partie d'une entreprise en plein essor, nous aimerions en discuter avec vous.

**Principales responsabilités**
- Support quotidien soutenu pour les clients, y compris le dépannage pour les problèmes de connectivité et de paiement
- Fournir des mises à jour et des connaissances continues pour servir nos clients, de façon à leur permettre d'obtenir une efficacité et une productivité maximales à partir de nos solutions proposées

**Responsabilités supplémentaires**
- Tests continus et examen de la fonctionnalité de l'environnement de production de l'entreprise.

**Compétences**
- Connaissance de l'utilisation des produits logiciels Microsoft Office et capacité à adopter rapidement les nouvelles technologies
- Compétences en communication orale et écrite et capacité à travailler avec une clientèle diversifiée
- Bilingue, français et anglais parlé et écrit
- En mesure de faire des présentations efficaces et dynamiques auprès de petits et de grands auditoires virtuels
- De solides aptitudes à la négociation et très orienté(e) vers le service à la clientèle

**Qualifications**
- Diplôme d'études postsecondaires ou une expérience équivalente
- Expérience de travail au sein de l'industrie de l'assurance de dommages, avec connaissance du courtage et des opérations des sociétés d'assurance
- Familiarité avec les principaux systèmes de courtage
- Connaissance pratique des principes comptables et des produits bancaires

**Endroit**

Remote

**Rémunération**

Nous offrons une rémunération et des avantages sociaux concurrentiels, avec possibilités de rémunération variable

**Benefits**:

- Extended health care
- Paid time off
- Work from home

Schedule:

- 8 hour shift

**Education**:

- Bachelor's Degree (preferred)

**Language**:

- French (required)
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