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Sales Associate

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Burnaby, Canada Rogers Communications Full time

At Rogers, our retail team is the heart of our success. They don’t just embrace the latest technology and content—it's part of who they are. They're outgoing and approachable team members who want to share their knowledge and experience with others. They understand that our customers rely on technology to enhance and simplify their lives and they're excited to show customers how our latest products and services can help.

We’re growing our teams and are looking for retail representatives who are committed to innovating by sharing ideas that have real business impacts and creating a best-in-class customer experience for our communities and neighbours in our retail stores from coast-to-coast-to-coast.

**Let’s help make your passion for the latest technology a career possible. Consider the following opportunity**

In Retail, we believe our people are the heart of our success. We don’t just embrace the latest technology and content - it’s part of who we are. We dive deep into how our products and services enhance our customer’s lives and we’re excited to show them how our technology can make more possible each and every day. We put our customers first in everything we do, and we’re committed to creating best-in-class customer experiences by connecting with our customers in our stores from coast-to-coast-to-coast. This is an opportunity for you to have a role that is both challenging and rewarding and helps build transferrable lifetime skills.

**Life at Retail - What We Offer**

We invest in our people to unleash their potential so we can win as a team As part of the team, you will have access to a ton of amazing resources, discounts, and perks. To name a few:

- Competitive base pay plus commissions
- Unlimited access to Headspace Premium for mindfulness training
- Access to a virtual walk in clinic to connect with Healthcare Professionals from home
- LIVX - Fitness Membership to attend classes virtually
- Company matching contributions to charities you support
- Paid time off for volunteering
- Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan
- Employee discounts that can offer up to 50% off our products and services
- Leadership development, Mentorship and Coaching programs

We genuinely care about each other and we’re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.

**What We’re Looking for**

We’re looking for someone who is passionate about connecting with our customers and genuinely wants to help find the best product to meet their needs. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to unlock the appropriate solutions. You will foster collaboration within your team and other departments in efforts to provide world class customer service.

**What You’ll Do**

Our customers come first, and they inspire everything we do. As part of our team, your analytical expertise will be used showcase how our products and services can help make their possible everyday. You will have the opportunity to connect, develop relationships, and offer value-added solutions to customers in your local community. You will receive ongoing training and development to ensure you have all the necessary skills to navigate our systems and find the solutions and/or the products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule.

**Who You Are**
- High School Diploma or equivalent
- Expert in communication and listening
- Strong analytical and problem-solving skills
- Skilled in delivering exceptional customer service and sales experience
- Ability to work a flexible schedule (min 20 hours/week)
- Navigate multiple computer systems and multitask

**We are building for tomorrow and as we plan for the future to make more possible for our customers, we believe it starts with our retail team. At Rogers, your journey is filled with limitless possibilities - let’s make your possible.**

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 4700 Kingsway, Unit FK 102 (5725), Burnaby, BC
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 266298

Together, we'll make more possible, and these six shared values guide and define our work:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’