Front Office Supervisor

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: _to care for people so they can be their best._

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

**Why should you work at the Park Hyatt Toronto?**
- Complimentary meal during shift
- Paid medical days and paid personal days
- Employer RRSP Matching Contributions
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Extended Health and Dental benefits for you and your dependents 30 days after joining
- Tuition reimbursement program
- **2023 and 2024 Great Place to Work Certified**

**SUMMARY**

**About the Role -**Front Office Supervisor - Overnight**

**As a **Front Office Supervisor** at Park Hyatt Toronto, you will play a key role in leading and supporting the daily operations of the Front Office. You will serve as a mentor and role model for colleagues, ensuring that each interaction reflects Forbes 5-Star service standards. By combining leadership presence on the floor with behind-the-scenes coordination, you will help create seamless and memorable guest experiences.

**Some of the responsibilities include**:

- Supervise, support, and motivate Front Office colleagues in their daily tasks, ensuring a polished and luxury guest experience.
- Act as a leader on duty, setting the tone for Forbes 5-Star service delivery and modeling genuine hospitality.
- Manage guest arrivals and departures, ensuring smooth, accurate, and personalized service.
- Respond promptly and professionally to guest inquiries, requests, or concerns, taking ownership of resolution while exceeding expectations.
- Provide input into scheduling, staffing, and workload management to balance guest demand with labor efficiency.
- Assist with the onboarding, training, and continuous development of colleagues, reinforcing Hyatt brand values and service culture.
- Collaborate with Housekeeping, Concierge, Valet, and other departments to coordinate guest services and operational needs.
- Maintain compliance with safety, security, cash handling, and key control procedures.
- Complete shift reports, communicate key operational updates, and ensure accurate billing practices.
- Act as Manager on Duty when required, supporting broader hotel operations.
- Duties and responsibilities may evolve or be adjusted at any time based on the needs of the business.

**Qualifications**:

- 1-2 years of front office supervisory or leadership experience, ideally within a luxury hotel.
- Proven ability to coach, motivate, and support colleagues while delivering elevated guest service.
- Strong interpersonal and problem-solving skills, with a proactive, guest-first mindset.
- Proficiency with hotel property management systems (Opera preferred) and Microsoft Office Suite.
- Flexible availability to work overnight shifts, including evenings, weekends, and holidays. Professional appearance and demeanor, with composure under pressure.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.