Customer Success Lead

2 weeks ago

Markham, Canada Dealer-FX Group Full time

Position Summary:
Since 2007, Dealer-FX has been transforming how automotive retailers manage their service operations and how they interact with consumers. Through advanced data integrations and mobile technology, Dealer-FX streamlines processes and communication for automotive service departments while delivering convenience, transparency, and trust to consumers. Dealer-FX is a wholly owned subsidiary of Snap-on Incorporated (NYSE: SNA), which acquired Dealer-FX in 2021.

We are looking for a **Customer Success Lead** who will collaborate and coordinate with team members (eg. sales, client support) to ensure a seamless customer onboarding experience.

**Responsibilities**:
**_ A Day in the Life:_**
- Facilitate webinars attended by dealer(s) so that they understand how to configure our software solutions to fit their requirements in both English and Spanish.
- Assists clients in setting up our software solutions in a way that will fit with their processes
- Follows a proven process and uses process checklists to ensure that the dealers have completed their setup prior to key milestones such as in-dealership training

Qualifications:
**_ What You'll Bring:_**
- Comfort with technology to become an expert in our software in a short period of time
- Strong presentation and communication skills
- Strong organizational and time management skills
- Keen attention to detail
- Proven understanding of dealership service departments
- Self-starter with flexibility to handle diverse tasks
- High level of attention to detail and excellent follow-up skills
- Strong command of the English language; both verbal and written
- Advanced Microsoft office skills (Power Point, Excel)
- Advanced presentation skills and experience conducting webinars
- Bilingualism in Spanish and/or French preferred

**_What's in it For You?_**
- Competitive compensation packages
- Choice of basic or enhanced health benefit plans, dental and vision benefits
- Employee Assistance Program
- 3 weeks’ paid vacation
- 1 paid annual volunteer day

No unsolicited agency referrals
- Dealer-FX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities._

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