Customer Success Manager

1 week ago

Markham, Ontario, Canada freenet Full time $39,686 - $50,777 per year

Job Summary

We are seeking a dynamic and dedicated Customer Success Manager to join our team. The ideal candidate will be responsible for fostering strong relationships with clients, ensuring their satisfaction, and driving the successful adoption of our products and services. This role requires excellent communication, leadership, and analytical skills to support customer retention and growth. The Customer Success Manager will collaborate across departments to deliver tailored solutions, oversee project management initiatives, and supervise team members when necessary. This position offers an exciting opportunity to contribute to our company's success while developing your professional skills in a fast-paced environment.

Responsibilities

  • Build and maintain long-term relationships with clients, acting as their primary point of contact for support and strategic planning
  • Understand client needs and objectives to provide tailored solutions that maximize customer satisfaction and retention
  • Lead onboarding processes for new clients, ensuring smooth implementation and adoption of services
  • Oversee project management tasks related to client accounts, coordinating internal resources to meet deadlines and deliverables
  • Analyze customer data and feedback to identify opportunities for improvement and growth
  • Supervise team members or junior staff involved in customer support activities, providing guidance and leadership
  • Conduct regular check-ins with clients to review account performance, address concerns, and negotiate renewal terms when applicable
  • Collaborate with sales, marketing, product development, and technical teams to ensure customer feedback influences product enhancements
  • Develop training materials or resources to help clients maximize the value of our offerings
  • Maintain detailed records of customer interactions, issues, and resolutions using CRM tools

Requirements

  • Proven experience in customer service or account management roles, with supervising or leadership experience preferred
  • Strong project management skills with the ability to coordinate multiple initiatives simultaneously
  • Analytical skills to interpret customer data and derive actionable insights
  • Demonstrated negotiation abilities to secure renewals and upsell opportunities
  • Leadership qualities with the ability to motivate teams and foster collaborative environments
  • Experience in supervising staff or managing cross-functional teams is desirable
  • Strong interpersonal skills with a focus on customer satisfaction and problem-solving abilities
  • Ability to adapt quickly in a fast-paced environment while maintaining attention to detail

This role is integral in ensuring our clients receive exceptional service while supporting the company's growth objectives. We look forward to welcoming a proactive professional who is passionate about delivering outstanding customer experiences.

Job Type: Full-time

Pay: $19.20-$24.42 per hour

Expected hours: 40 per week

Benefits:

  • Life insurance
  • RRSP match

Work Location: In person

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