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IT and Electronic Medical Records Administrator

2 weeks ago

Toronto, Canada Sinai Health Full time

**_This is a temporary Full Time position up to approximately twenty four (24) Months_**

Sinai Health is seeking an experienced IT and Electronic Medical Records Administrator to support our Academic Family Health Team at both the Toronto and Vaughan sites. This role is crucial in ensuring the smooth operation and sustainability of our electronic medical records (EMR) system while providing general IT support across the team.

**In this role you will**:
EMR System Administration:

- Serve as the primary EMR super user, providing ongoing technical support to all users
- Manage user accounts (creation, modification, and termination)
- Lead onboarding sessions for new staff and learners, training them on EMR functionality and remote access
- Participate in documenting and optimizing workflows for EMR usage by job function and task
- Collaborate with other hospital departments (e.g., Medical Imaging, Lab, Patient Registration, IT) to ensure system integrations and upgrades are tested and applied effectively
- Maintain expert-level knowledge of the EMR system through vendor training, peer collaboration, and personal study
- Stay updated on new EMR versions and enhancements provided by the vendor
- Liaise with vendors, external IT providers, and third-party services to resolve EMR-related issues and coordinate system maintenance
- Troubleshoot user queries and document software issues and solutions
- Documentation of software issues and resolution
- Monitor system logs daily to identify and address potential issues
- Design, customize, and maintain EMR forms, reminders, toolbars, and templates in alignment with governance standards
- Develop and update user manuals, policies, and procedures related to the EMR
- Create, revise and update user documentation, policies and procedures related to EMR
- Ensure data accuracy through proper documentation protocols (e.g., allergy and next-of-kin records)
- Manage the EMR’s address book, pharmacy registry, and appointment scheduling templates
- Create and revise appointment templates and trackers as required
- Support the billing modules, revenue-generating queries, and other related functions
- Perform other job related duties as required

IT Support:

- Collaborate with internal and external stakeholders to optimize patient registration systems
- Train staff on the use of Ocean for patient care documentation
- Maintain and update the websites for both sites, ensuring timely changes and content management
- Serve as the IT representative for the Health Equity data collection survey, providing staff training and support
- Develop and educate staff on downtime procedures to ensure continuity of care during technical disruptions
- Job Requirements**Job Requirements**

Mandatory
- Completion of a college certificate, technical course, or equivalent experience in information technology (1 to 3 years)
- Experience managing information systems in an EMR environment, particularly in primary care settings

Skills and Knowledge
- Expertise with Telus Practice Solutions Suite (PSS) EMR
- Proficiency in working with HL7 interface programming language
- Strong problem-solving abilities, including data collection, analysis, and error resolution
- Excellent verbal and written communication skills
- Ability to work both independently and collaboratively within a team
- Strong presentation skills and the ability to engage professionally with diverse groups, including physicians, managers, staff, patients, and vendors
- Proven track record of developing and delivering effective training sessions for adult learners
- Self-motivated with the ability to manage multiple projects simultaneously
- Strong organizational skills and keen attention to detail
- Uphold the highest standards of integrity, including handling confidential information
- Demonstrated history of reliable performance and attendance