Technical Support Analyst

3 days ago

Waterloo, Canada CarePartners Full time

Who We Are:
CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 23 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI

Overview:
We are currently looking for a **Technical Support Analyst** to provide excellent end-user support within all areas of Information Technology (IT).

This position requires travel as well as an on-call rotation.

What We Offer:

- Competitive Salary
- Comprehensive benefits package including Life Insurance
- Matching RRSP contribution
- Leadership development programs
- Access to exclusive employee deals and discounts

What The Role Involves:

- Providing support, managing and resolving technology issues for end-users
- Probing and investigating resolution of hardware, network, phone, and training-related issues
- Able to prioritize service desk tickets and triage requests based on severity and urgency
- Being a “problem solver” within the team and think realistically and strategically about solutions
- Provide excellent customer service and delivering hands-on end-user support to a variety of learners
- Escalate issues, when required, internally and/or with external vendors
- Follow the organizational and provincial regulatory requirements and ensures quality and data integrity standards are met
- Be able to understand information privacy and security guidelines
- Perform other related duties and or special projects as required

What You Bring:

- A university degree or college diploma in Information Technology (IT), systems or health informatics or Two (2) years of experience working within IT, healthcare preferred
- Experience working on a help desk with service requests in a high paced environment
- Experience working within a MS Cloud and Active Directory, Azure environment an asset
- Demonstrated customer focused approach to problem solving
- Excellent organizational skills with the ability to manage multiple competing priorities
- Excellent communication skills with the ability to effectively communicate to a variety of end users
- Able to provide a clear criminal background check and proof of vaccination
- Excellent English verbal and written communication skills
- Clear Background Check

CarePartners In Your Community:
In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility:

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