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Inside Sales Representative

2 weeks ago

Concord, Canada AD Waters Distribution Full time

You will be responsible for answering to inquiries, providing information and making recommendations regarding products distributed by AD Waters.

**Tasks and responsibilities**
- Help customers find the answers they need with the various tools available online
- Recommend the right spare parts and / or alternatives to customers - and at the best price
- Track production, shipping and billing orders
- Follow up to ensure receipt of the order by the customer
- Directing customers to the technical service department for all requests of a technical nature
- Provide sales representatives and sales representatives with support for product, inventory, ETA, CRM, and tracking requests
- Assist other colleagues and other related tasks

**Qualifications**
- High school diploma or equivalent
- Minimum of 3 years of experience in customer service
- ASSET: Minimum of 1 to 3 years of experience in the plumbing industry

**Skills**
- Inside sales focused
- Have the speed of learning
- Ability to handle multiple cases simultaneously
- Data entry and entering customer orders
- Well-developed communication and interpersonal skills
- Constant helpful attitude towards the customer
- Bilingual both written and spoken (French and English) to meet American and Canadian clients (**an asset**)
- Good stress management during busy times
- Good knowledge of the Microsoft Suite
- Knowledge of Epicor software (an asset)

Pay: From $48,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- VRSP
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Concord, ON L4K 2M6: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Data entry: 1 year (required)
- ERP systems: 1 year (preferred)
- Plumbing: 2 years (preferred)
- Customer service: 3 years (required)

**Language**:

- French (preferred)

Work Location: In person