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Operations Manager

2 weeks ago

London, Canada Drexel Industries Full time

**Company Description**
Drexel is a true Canadian success story, calling London, Ontario, Canada our home since 2011. We are a family-owned and operated Woman-Owned Business, and we are committed to Sustainability and meeting our own needs without compromising the ability of future generations to meet their own needs.

Drexel is a wholesale distribution and Third-Party Logistics (3PL) service provider specializing in retail, telecommunication, enterprise, government, and manufacturing customers. With a strong core of strategic partners, Drexel connects end users to a myriad of products and services throughout Canada.

Drexel runs on the Entrepreneurial Operating System (EOS). It is the way that our people think, work, support, and communicate as a collaborative team to work towards common goals and drive unified success, all by rowing in the same direction. And with a such strong foundation, the culture at Drexel is built on our shared core values—Innovation, Accountability, Partnerships, Trustworthy, and Excellence. We at Drexel are strongly determined to continuously evolve, exude pride and ownership in our roles, build strong relationships internally and externally, honour our commitments to help each other, and strive to put forth our best effort in all that we do.

If you share our core values and are interested in what Drexel has to offer, we want to connect with you Let us know how you can be part of our team and our culture.

Additional information about Drexel can be found at Drexel.ca.

Reporting to the VP of Operations, the **Operations Manager** will be mainly responsible for monitoring and managing the operational policy and processes, certifications, and profitability at our Wilton Grove facility. The Operations Manager will oversee all daily results and performances, develop and implement process change and improvement as required. Analyzing data and customer requirements, strive for continuous improvement, optimization, and customer satisfaction in all areas.

**Main Accountability per EOS**:

- Process Change and Development
- Facility Invoicing & Profitability
- Facility Certification & Compliance
- Customer management and satisfaction (CPFR, business review, onboarding, reporting, etc.)

**Main Responsibilities**:

- Manage all operations and activities at the warehouse each day. Coordinate resources, determine priorities, and communicate effectively with team and customers.
- Ensure all processes, SLA, and KPIs are documented, trained on, and adhered to.
- Develop and maintain company certifications, ensuring compliance: Goods Distribution Practices (GDP), HACCP, TDG, CTPAT, PMRA, and 6S, among others.
- Monitor and achieve facility budgetary, billing, and profitability targets.
- Lead and facilitate the facility and company's Continuous Improvement initiatives.
- Lead and develop staff, teams, supervisors, etc. Foster an environment of excellence and strong teamwork. Manage facility HR issues in conjunction with the HR department.
- Run effective meetings, and provide reporting and analytics to senior management as required.
- Other duties as required.

**Qualifications**
What we are looking for:

- Post Secondary Education in a relevant field or equivalent work experience
- Proven Process Development and Change Pedigree.
- Experience developing, implementing, and maintaining Policy, Certification and Process, specifically Food and Dangerous Goods Distribution, Warehousing, and Handling.
- Strong document writing, reporting and analytical abilities
- Strong customer service abilities, with proven experience.
- Continuous Improvement mindset
- Experience operating supply chain software (WMS, ERP, EDI, etc.), preferably Extensiv (3PL central) and Microsoft Dynamics NAV
- Effective planning, organizational, and time management skills
- Training experience preferred
- Strong problem-solving and decision-making abilities
- Strong business and operational acumen particularly within 3rd party logistics
- Demonstrated initiative, drive, and leadership

**Additional Information** What Drexel offers you as a team member**:

- Discretionary bonus if eligible
- Employee discounts
- Group benefits program including Life Insurance, Accidental Death & Dismemberment, Long Term Disability (LTD), Extended Health (e.g., prescription drugs and paramedical services like massage therapy and chiropractors), Dental, Vision Care, and Employee Assistance Program
- Paid time-off
- Good Life Fitness Corporate membership discount
- Social activities and events

**How to Apply