Office Administrator

In 1995, we opened the doors of Canal Block. As one of Southern Ontario’s best concrete masonry producers, we pride ourselves on the principles of hard work, dedication and quality that have made our family business a growing success for the past 27 years.

Canal Block is committed to reducing its impact on the environment and has taken on innovative initiatives to incorporate this into all aspects of our business. We value sustainability, and our goals in all areas of operations are to reduce waste, recycle, and be as green as possible wherever possible.

We produce high-quality concrete blocks for masonry contractors and the public. These materials are shipped across southern Ontario. Our block can be found in many communities across the province, from homes to apartment complexes, hotels, schools, and commercial buildings. We are proud to support many community initiatives in and around the Port Colborne area, like providing and preparing food for the Welland Mission and working with the John Howard Society and Port Cares to find meaningful employment for members of our community.

As a small business, our employees need to be flexible, energetic and willing to take on various tasks and responsibilities. Our commitment to our customers is a cornerstone of our business, and we seek customer service-driven employees ready to go the extra mile to deliver on expectations.

We created a new role at Canal Block for an _**Office Administrator**_. We seek an experienced Office Administrator to coordinate all aspects of the delivery logistics to ensure customer orders are delivered and accounted for. The Office Administrator plays an integral role in the organizational strength as part of a team where flexibility is a mindset. This is a place that enables you to think, see and hear from various perspectives, where every day is different and having the courage to grow is part of who you are.

We are looking for someone to work full-time Monday - Friday, 8 am - 4:30 pm.

**Key Responsibilities**:

- Order Processing: Receiving and responding to orders from customers in a polite, efficient and accurate manner; arranging for appropriate dispatch to the site; following up with trucking companies and customers to ensure customer satisfaction; responding to customer complaints and service inquiries.
- Purchasing: Obtain pricing; order items for plant & office.
- Accounts Receivable: Perform credit checks for new accounts, process invoices, etc.
- Website: Maintain the company’s website and update as necessary health & Safety: Maintain records for the health & safety program; ensure that documentation is being kept; perform initial orientation for new employees; facilitate and document ongoing training for employees; aid in incident investigations.
- Inventory: Perform physical inventories in the yard and compare to theoretical records and update as necessary; aid in managing the organization of the yard and selling slow-moving stock; manage reports on production, as required.
- Generate reports from accounting software using Excel for various departments as necessary.

**Qualifications**:

- Customer service is of the utmost importance for this position, i.e., the successful applicant will possess excellent communication skills, problem-solving abilities, an exceptional telephone personality, etc.
- Extremely accurate, high work ethic, enthusiastic, willing, and able to work in a busy atmosphere.
- Eager to learn new skills and take on responsibilities.
- Ability to work with little supervision.
- Must have excellent knowledge of Windows, Word, and Excel.
- Knowledge of Sage Business Vision is an asset.
- Cleaning: Maintaining the office so it is clean and presentable.
- Office reception, general typing, mail, and filing, and other tasks as required.

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care

Ability to commute/relocate:

- Port Colborne, ON L3K 5V5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: In person