Bilingual Service Desk Tech I

3 days ago

Brampton, Canada CompuCom Systems, Inc. Full time

Why Compucom? (Overview):
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We’re looking for a Bilingual Service Desk Tech to join our team.

What We Need & What You'll Do (Responsibilities):

- Communicates with customers at all levels of technical and non-technical skills sets
- Support for PCs, laptops, printers, cell phones, and tablets etc.

Who You Are (Qualifications):

- **MUST be conversationally fluent in French and English**:

- 1-2 years of related work experience preferably in an IT Service Desk/Call Center environment
- Active Directory, and Exchange experience required
- Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred
- Certification in relevant IT products/technologies a plus
- Focus on providing exceptional customer service
- Able to communicate effectively in English and French both written and verbal with key stakeholders, leadership, partners, team members, other organizations, and customers
- Ability to type while in involved in a conversation, at least 30 WPM
- Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
- AA degree or technical training preferred or equivalent combination of education and experience
- Solid analytical/cognitive skills to troubleshoot complex and technical problems
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
- Demonstrated capability to achieve results under pressure in a fast paced client driven environment.

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