Music School Administrator/receptionist

Rockstar Music is seeking a dynamic and skilled Music Lesson Coordinator to join our team of university educated musicians, teachers, and recording industry professionals. In this role, you will have the opportunity to work remotely and help oversee the daily operations of our music school, including selling music lessons to new students, providing exceptional customer service to current students, coordinating and scheduling lessons, assisting with social media and events, and addressing administrative issues.

As a Music Lesson Coordinator, you will have the chance to make a real impact on the growth and success of Rockstar Music by actively promoting our music lessons and building relationships with clients. You will also have the opportunity to work with a supportive, fun, and creative community and enjoy a high degree of autonomy in your role.

**Schedule**:
Hours will require working evenings and weekends. Scheduling may change to accommodate shifting business needs. Flexible working days/hours are required.**
**Compensation**:

- Competitive salary plus quarterly bonuses
- Full health and dental benefits
- Opportunities to advance into a full-time role
- LOTS of training and support

**Workplace Culture**:

- Lots of growth potential and rewards
- A high degree of autonomy
- A supportive, fun, and creative community that is enjoyable to work in.

**Responsibilities**:

- Selling our music lessons to new students
- Provide general information about the music lessons we offer
- Providing warm and energetic customer service for our current students
- Follow administrative systems and processes
- Communicating and with music teachers
- Troubleshoot and resolve minor issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of about how our music lessons work
- Take pride in being a part of our award-winning brand
- Music instrument playing or music education is not required or preferred. We are instead looking for dynamic individuals excited to work in a growth-oriented company.

**Ideal Skills & Experience**:

- An articulate, enthusiastic and warm personality.
- Enjoy working with kids, parents, and creative adults, and watching them grow
- Previous experience in customer service, sales or management preferred
- An ability to sell themselves as well as our offerings. Selling our school on the phone to potential clients is one of the most important parts of this position.
- A warm, enthusiastic phone demeanor. As we communicate with our students often by phone, we're looking for that GOLDEN VOICE, that sounds amazing on the phone with a great tone and excitement for our customers. If anyone has told you that your voice should be on the radio, we're looking for you
- Strong memory
- Ability to work alone
- Ability to build rapport with clients
- Ability to prioritize and multitask, keeping up with lots of details
- Positive and professional demeanor
- Excellent written and verbal communication skills

**To Apply**:Please submit your CV on Indeed only.**

To assist us in the screening process, when applying, please include the following in your cover letter:

- Your customer service, sales or management experience or public-facing background
- what makes this position the best for you, your life, and your long-term goals
- Your weekly availability.

Interviews will be conducted via zoom. No phone calls or drop-ins, please. We thank all applicants for their interest, however, due to the very large volume of applicants, only those selected for an interview can be contacted.Thank you for your time and interest in working with Rockstar Music

Location: Vancouver, British Columbia

Pay: $35,000.00-$40,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Vision care
- Work from home

Application question(s):

- Please answer these questions:
**Experience**:

- Reception/Administration: 1 year (required)

Work Location: In person