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Education & Training Specialist, Lab Ops - Contract

3 weeks ago

Surrey, Canada LifeLabs Full time

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
**Status**: Full time, Contract
**Schedule**: Monday - Friday
**Contract length**: 12-month
**Number of positions**: 1
**Internal Application Deadline**: 29 July 2025
**Reports to**: Director, Laboratory Operations
Purpose of the Role
The Education &Training Specialist reports to the Director, BC Laboratory Operations, and is responsible for the coordination and distribution of continuing education materials for the MLT and LTAs. The Education & Training Specialist facilitates orientation sessions for new MLT and LTAs within BC Lab Operations and they are responsible for working with supervisors to develop and implement department training programs.
**Your responsibilities will include**:

- Working with Laboratory SME, identify current and future skill and knowledge gaps and design custom training programs to equip new/existing staff with the necessary skills.
- Develop training aids, including but not limited to handbooks, models, visual aids, presentations etc.
- Evaluate the effectiveness and quantify business results of completed training.
- Responsible for regular utilization of laboratory reports to determine the root cause of issues and implement corrective training.
- Maintains and manages department training programs, including training record retention.
- Develop/present/facilitate presentations in collaboration with Lab Ops leadership team.
- Supports the continuing education program for Lab Ops staff.
- Assists in problem solving related to training programs and provides input, as required, at meetings.
- Coordinates and acts as a resource for designated trainers within Lab Ops departments
- Coordinates the Orientation program for new MLTs and LTAs and tracks all participants of the program.
- Coordinates train the trainer sessions with support from QRA and tracks all participants of the program.
- Observes and executes all laboratory safety and security policies and regulations, including location and use of safety equipment, evacuation routes, disposal of contaminated material.
- Maintains knowledge of safety/WHMIS and TDG procedures
- Maintains confidentiality involving any information made available directly or indirectly about clients including physicians, patients, employees, and the company.
- Perform other essential tasks as assigned.
- Travel as required to labs within BC.

**What you bring to the role**:

- Minimum 5 years MLT experience.
- Minimum 3 years of experience developing and conducting training programs.
- CSMLS Registered Medical Lab Technologist
- Ability to develop, present or facilitate presentations.
- Ability to react to change productively.
- Teaching experience an asset
- Demonstrated excellent written and verbal communication skills.
- Excellent interpersonal skills and the ability to relate to all staff.
- Proficient in using Excel, Word, and PowerPoint

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environmen