Principal User Experience Researcher

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**e help the world run better A**

t SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

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**bout the Role**:
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s the world’s leading provider of integrated travel, expense, and invoice management solutions, SAP Concur is committed to delivering best-in-class user experiences. We believe that deep user insight, data, and design are central to creating exceptional, inclusive products. We’re looking for a Principal UX Researcher to lead high-impact research across product areas, drive strategic thinking, and elevate the role of user insights in our organization. This role is ideal for someone who thrives in a fast-paced environment, brings thought leadership to complex problems, and is passionate about growing research maturity and influence across teams. This position offers the opportunity to shape product direction, mentor researchers and cross-functional partners, and advocate for the needs of a diverse global user base across platforms (iOS, Android, and web).

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**esponsibilities**:
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- rive and lead generative and evaluative research on high-impact initiatives, influencing strategic product direction and business outcomes.D
- efine and evolve research vision and roadmaps for complex, multi-platform ecosystems.P
- artner with product, design, analytics, and engineering leadership to integrate user insights into decision-making at every level.D
- eliver executive-level research storytelling that frames opportunities and inspires action.C
- oach and mentor UX researchers and cross-functional colleagues in research best practices and methods.A
- dvance research operational excellence by contributing to scalable practices, tools, and processes.C
- hampion inclusivity and accessibility in product design through research and user advocacy.S
- upport a culture of evidence-based product development by enabling teams to self-serve research when appropriate.(
- Preferred) Provide guidance or leadership to a research team or manage direct reports, as we grow the team.

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**equirements**:
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- achelor’s degree or equivalent practical experience; Master’s or PhD preferred.1
- 2+ years of experience in UX research, HCI, or a related field, with a strong track record of impact on product strategy.D
- emonstrated expertise in a broad range of research methods including ethnographic, generative, and mixed-method studies.E
- xperience working in enterprise software, SaaS, or other complex systems environments.P
- roven ability to lead large, ambiguous projects and influence stakeholders at all levels.E
- xcellent communication, storytelling, and collaboration skills.E
- xperience mentoring or managing other researchers is a strong plus.P
- assion for inclusive, human-centered design and the craft of meaningful, elegant user experiences.

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**ring out your best**

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**e win with inclusion**

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AP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

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**OE AA M/F/Vet/Disability**:
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ualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

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ue to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

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