Event Manager for The Dorian, Autograph Collection and Courtyard By Marriott Calgary Downtown

**Description**:
We are hiring an Event Manager.

Provide the highest levels of customer service to internal partners and external clients at all times.

Deliver successful experience for the planner and attendees with the goal of garnering both repeat and referral business.

Respond in a quick, timely, and professional manner to all internal partners and external customers, deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.

Demonstrate excellent time management, self-motivation, and organizational savvy with a keen focus on details.

Prepared for and participates in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position. Also prepare for and participate in client site visits, tasting panels, pre
- and post-event planning meetings, networking, and other customer-centric meetings.

Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group - including but not limited to - room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.

Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.

Effectively upsell food & beverage to drive profitability and revenues for the hotel.

Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.

Prepare and participate in weekly catering/banquet forecasts.

Learn and use digital sales systems (i.e. CI/TY, Lightspeed, MARSHA, etc.) and understand the hotel’s revenue strategies (i.e. product pricing, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.

Champion and drive Event Satisfaction, ensure we are exceeding on our service deliverables, driving loyalty to the hotel and the brand.

Due to the nature of groups and events, be willing and able to attend customer functions as needed. The EM may be required to work varying schedules required by needs of the business.

Most tasks performed by the EM are conducted independently and with mínimal direct supervision, or in a team environment with the employee acting as a team leader. Endeavor to work in a unified and collaborative way - one that fosters teamwork and adopts an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.

Work to consistently meet the goals and performance metrics required for this position, as outlined by hotel brand, Concord, your Regional VPS, and your supervisor.

Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.

Carry out any reasonable requests made by Management, seek to comply with the company’s policies and procedures.

Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)

At Concord Hospitality, our Catering Sales Managers earn competitive wages, receive our extensive benefit package including dental/vision plans, life insurance, ST/LT disability options, tuition assistance plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.