Operations Installation Coordinator

2 weeks ago

Vancouver, Canada WithBureau Full time

About Bureau

Bureau is a furniture and design company specializing in workspace fit-outs and made-to-order furnishings. We believe that modern workspaces are decidedly unmodern, fixed on out-of-touch, catalogue cliché notions of what it means to make deep and meaningful work. Utilizing data and technology, we design spaces that flex and modulate to the ever-changing, often abstract needs and behaviors of its people, furnishing businesses with the tools they need to shape workspaces that work.

The Role

As an Operations & Installation Coordinator, you’ll support both our Operations Lead Canada and our Lead Installer in Vancouver. This is a hybrid role split between customer-facing operational support and hands-on field installation work. This is a full-time position.

This is a unique opportunity to gain exposure to both customer operations and technical installation, ensuring smooth delivery and service of Bureau’s products.

Key Responsibilities

Supporting Operations Lead Canada:

- Scheduling installations and coordinating logistics between customers, installation teams, carriers, and warehouse staff
- Managing the install calendar and ensuring smooth coordination, resolving scheduling or logístical conflicts
- Communicating with customers to ensure issue-free installations
- Responding to customer requests and queries in a timely manner
- Working with the sales team to manage delivery estimates and communicate lead times

Supporting Lead Installer:

- Assisting with on-site booth builds and product installations
- Troubleshooting installation issues
- Attending service calls
- Supporting warehouse management and logistics
- Helping build strong relationships with partners and vendors

**Required Skills**:

- Ability to lift, move and assist with installation of booths, office furniture and related products
- Comfortable with frequent travel within Vancouver and BC
- Ability to problem-solve in real time during customer interactions
- Comfortable working with tools and supporting installation activities
- A proactive, self-starter mindset with a willingness to learn
- Clean driving record and experience or comfortable in operating larger vehicles (up to 26-foot box trucks, for example)

Favorable Skills
- Experience in an operations, logistics, customer service or coordination role
- Comfort with both office-based and hands-on, field-based work
- Strong organizational and communication skills
- Experience working in customer service or a client-facing environment

Compensation

This role offers a salary of approximately CAD $65,000 per year in addition to a generous benefits package.

Working at Bureau

We believe that culture and people are the foundation of everything we build. As an Operations & Installation Coordinator, you’ll play a key role in ensuring our customers have an excellent experience while also supporting the operational backbone of our Vancouver team. We operate a hybrid working style, balancing office-based tasks with on-site installations and service work.

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