Assistant Property Manager

**ASSISTANT PROPERTY MANAGER, GODERICH, ON**

Parkbridge: Where Community Lives

Our Assistant Managers are responsible for operations, staffing, budgeting, and planning at our residential lifestyle properties. They are ambassadors of the Parkbridge brand, and the heart of our communities.

The major areas of responsibilities will include customer service, creating and managing the annual operating and capital improvements budgets, personnel management, resident relations, retailer relations, community enhancement, and other related property management duties.

Reporting to the Property Manager, you will help with the management operations and administration at the following properties:
The Bluffs at Huron, Goderich

Huron Haven Village, Goderich

Meneset on the Lake, Goderich

Riverview Estates, Exeter

Riverview Meadows, Exeter

**What people say about you**:
You are a natural leader, who thrives on creating community in the workplace. You believe people are your greatest asset as a manager. And you strive to help them improve. You have a keen interest in the financials of a business. You think like an investor. You have high standards for customer service, and you believe that there is a solution for every problem.

**What you bring to the table**:
You have a strong background in customer service, and you are experienced in coordination of people and projects. Ideally, you have a background in property management, but experience from other industries will be considered.

You have excellent interpersonal skills and can communicate with people at all levels.

You work well independently and thrive on change. You enjoy the challenge of problem-solving on the fly.

**What you will be doing**:

- Customer Relations _
- Develop and train staff on how to effectively deliver exceptional customer service
- Build solid brand recognition for the property based on delivery of service
- Ensure safe and enjoyable environment for residents and employees
- Weekly “walk the property” tours
- Ensure customer complaints are dealt with quickly and in person
- Work with functional areas including (HR, H&S, Finance, IT, etc.)
- Personnel Management_
- Hire, train and supervise staff as required
- Lead staff to ensure company procedures are followed
- Manage labour costs on schedule
- Community Operations_
- Promote a business environment that is customer friendly
- Be a positive role model
- “Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
- Hire staff who will enhance the customer’s experience and the positive image of the property
- Support management and fully implement its policies and procedures
- Regularly attend regional meetings
- Promote and maintain a positive working relationship with business partners
- Financial_
- Prepare/monitor annual property operations and capital budgets
- Ensure all financial transactions are properly recorded and tracked
- Ensure employee timekeeping and payroll activities are properly executed
- Ensure information/reports provided to management are timely, accurate and on-target
- Procure goods and services according to protocols established by management
- Implement and achieve annual business & financial plan for the community
- Health and Safety_
- Ensure all community activities are conducted in a safe and environmentally responsible manner
- Ensure that all community facilities are maintained in safe condition
- Immediately notify management when operations are unsafe and/or beyond normal repair
- Ensure all employees are aware of the property’s safety procedures and are proficient in the use of its safety equipment

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**ABOUT PARKBRIDGE**:
Given the rising costs of real estate, home ownership is quickly becoming out-of-reach for many Canadians. Parkbridge is one of the few companies that offers a solution. We are Canada’s leading owner, operator, and developer of residential and recreational land lease communities. Our business model offers our customers the advantages of home or cottage ownership without the expense of purchasing the land. This fills a gap in the real estate market between rental and freehold.

Being fully owned by BCImc, one of Canada’s leading asset managers, and working closely with QuadReal, we are stable and well-capitalized. Our current portfolio consists of almost 100 communities throughout Canada. We have a mandate for sizable growth within the coming years.

We boast a culture of collaboration and community, and we put our people first.

**APPLICATION INFORMATION**:
Please note that applicants must be able to successfully pass a pre-employment criminal and credit background check.