Bilingual Field Operations Coordinator

1 day ago

Oakville, Canada CSN Collision Centres Full time

The Field Operations Coordinator will work closely with members of the CSN Field Operations team to support, develop and execute integrated rollouts and program implementations. A significant portion of this role will be acting as the liaison between the Operations team and other departments within CSN to ensure that program roll out and projects are planned, executed and communicated. The Field Operations Coordinator will be required to write and send network wide communications using the chosen CSN communications tool. They will also be responsible for coordinating and follow up of the onboarding of new CSN locations.

The Field Operations Coordinator position reports directly to the National Technical Manager (NTM) but will work closely with other CSN departments.

**Primary objectives of the role**
- Coordinates operational tasks under the direction of NTM
- Engage different departments working together to help them achieve their goal through Operational Initiatives
- Organize project management workflows for assigned projects
- Collaborate with managers to develop and make available procedures, policies and processes to support day to day operations
- Collects and Analyzes data to support CSN Licensees and the Corporate office team and updates company or departmental records
- Conduct general and clerical office tasks
- Coordinate new location onboarding with the Licensee and departments within CSN

**Requirements**:
**Core competencies**
- Have strong project management and productivity skills
- _Analytical skills_: Strong analytical ability with attention to detail, with logical and organized thinking
- _Communication style_: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & French
- _Organizational skills/time management_: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously
- _Problem solving_: Has a critical thinking approach to problem solve and is a forward thinker
- _Conflict management_: Frames discussions positively, takes action to resolve conflict, while minimizing tension
- _Accountability_: Being accountable for their own commitments and deliverables, as well as those of colleagues

**Education and qualifications**
- Experience as a coordinator in a business environment
- Proficient in Microsoft Office Suite products (Excel, Word, PowerPoint)
- Post-secondary education in a business, project management or field related to the collision repair industry
- 2 years of CRM experience or similar system is an asset
- Bilingual in English and French

**Work environment and other requirements**
- The environment for this role is fast paced and complex, involving urgent timelines, multiple competing priorities and managing numerous stakeholders

**Travel requirements**
- Travel may be required from time to time to corporate events such as team meeting and/ or annual conference

**Benefits**
- Competitive salary and bonus program
- Comprehensive benefits package
- Company laptop
- The ability to grow, develop and manage your career path

**Career Path**
As CSN continues to grow, other career opportunities may become available.

**Disclaimer**:This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

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