Technical Account Manager

1 week ago


London, Canada MSP OPERATIONAL CORP Full time

**Ready to take your career to the next level? Invest in yourself**- **
About the Role**
- As a **Technical Account Manager**,** you will be responsible The Technical Account Manager role helps qualify opportunities, build proposals, ensure smooth delivery handoffs, and maintain strong technical alignment across client environments.
- **Location**:London
**Schedule**: Monday to Friday, 40 hours per week (8:30 a.m. - 5:00 p.m.)
**Work Mode**:Hybrid
- **
What You Will Do**- Participate in client meetings to explain solutions, gather requirements, and present recommendations.
- Conduct IT health and alignment reviews and document risks and gaps.
- Assess network, server, and system stability and provide remediation recommendations.
- Perform fire-drills and root cause analysis for recurring or high-impact issues.
- Ensure clients follow standards for access control, backups, and governance.
- Manage client onboarding and offboarding processes.
- Participate in Modern Work and Security Hardening initiatives for M365.
- Collaborate with engineering and vendor partners to confirm technical accuracy and feasibility.
- Help shape and refine TAM processes, templates, and documentation standards.-
- **
What We Are Looking For**- 3+ years in an MSP, technical account management, or pre-sales engineering role.
- Strong knowledge of Microsoft 365/Azure, Windows Server, networking, security practices, and MSP toolsets.
- Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
- Experience creating proposals and scoping IT projects.-
- **
Why MSP Corp**- Benefits package.
- Dynamic work environment.
- Corporate gym discounts.
- Wellness days.
- Opportunities for growth and training.-
- **



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