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Technical Account Manager

3 weeks ago

London, Ontario, Canada MSP Corp. Full time

Ready to take your career to the next level? Invest in yourself

MSP Corp is a dynamic and evolving organization. Our team is energetic, multidisciplinary, and high performing. We thrive on the diversity of our team members and believe that any candidate could be the talent we are looking for to take us to the next level. As we continue to grow, we are seeking a Technical Account Manager to join us in creating innovative technology solutions that will shape the future of modern work for our clients.

About the Role

As a Technical Account Manager, you will be responsible The Technical Account Manager role helps qualify opportunities, build proposals, ensure smooth delivery handoffs, and maintain strong technical alignment across client environments.

Location: London

Schedule: Monday to Friday, 40 hours per week (8:30 a.m. – 5:00 p.m.)

Work Mode: Hybrid

What You Will Do

  • Participate in client meetings to explain solutions, gather requirements, and present recommendations.
  • Conduct IT health and alignment reviews and document risks and gaps.
  • Assess network, server, and system stability and provide remediation recommendations.
  • Perform fire-drills and root cause analysis for recurring or high-impact issues.
  • Ensure clients follow standards for access control, backups, and governance.
  • Manage client onboarding and offboarding processes.
  • Participate in Modern Work and Security Hardening initiatives for M365.
  • Collaborate with engineering and vendor partners to confirm technical accuracy and feasibility.
  • Help shape and refine TAM processes, templates, and documentation standards.

What We Are Looking For

  • 3+ years in an MSP, technical account management, or pre-sales engineering role.
  • Strong knowledge of Microsoft 365/Azure, Windows Server, networking, security practices, and MSP toolsets.
  • Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
  • Experience creating proposals and scoping IT projects.

Why MSP Corp

  • Benefits package.
  • Dynamic work environment.
  • Corporate gym discounts.
  • Wellness days.
  • Opportunities for growth and training.

Ready to make a difference? Join us and shape the future of modern work. Apply today

Diversity, Equity, Inclusion, and Accessibility Statement: At MSP Corp, we believe that diversity, equity, inclusion and accessibility are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.