Systems Administrator

Cronos Group is an innovative global cannabinoid company with international production and distribution across five continents. Cronos Group is committed to building disruptive intellectual property by advancing cannabis research, technology and product development. With a passion to responsibly elevate the consumer experience, Cronos Group is building an iconic brand portfolio. Cronos Group’s portfolio includes PEACE NATURALS, a global health and wellness platform, and two adult-use brands, Spinach and Lord Jones.

At Cronos Group, we hire talented people who thrive on solving difficult problems and give them the opportunity to hone new skills and approaches. If you want to play a part in shaping an innovative industry and help build a historically significant company, we want to meet you.

Working under the direction of the Senior Manager, Technical Operations, and in collaboration with the growing IT team, the Systems Administrator shares the responsibility of the efficient management and support of the computing, network, security, and telecommunication systems within Cronos. The Systems Administrator is customer service oriented and possesses a wide scope of technology support and administration skills.

This position is based out of Stayner, Ontario

What you’ll be doing:

- Responsible for the day to day maintenance, configuration, security, and reliable operation of the Cronos (and affiliate) computer systems, network switches, servers, and virtualization
- Participate in software and data center hardware upgrades and maintenance activities on equipment such as UPS and host hardware systems
- Manage, monitor, and maintain backup systems and processes
- Discovery and investigations related to infrastructure alerts or requests
- Provide front line as well as 2nd level technical support and work with vendors to assist and support activities
- Active Directory and O365 Administration and support
- Identify, validate, recommend, and deploy software, OS, and hardware patches
- Install, modify, and maintain systems and utility software as required on server and endpoint computer systems
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Liaison with outside vendors and other support personnel and/or organizations when required
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
- Stay current with technological developments in systems administration technology and recommends ways for Cronos to take advantage of new technology
- Additional duties as required

You’ll need to have:

- Post-secondary education in Computer Science or a related field (or equivalent additional experience)
- 5+ years of experience supporting IT functions
- Industry certifications (Microsoft, Cisco, ITIL) would be an asset
- Working knowledge of virtualization technologies and network technologies (switches, routers, firewalls) and SDWan technologies
- Strong Windows knowledge and experience: troubleshooting, maintenance, configuration, design (Windows 10, Windows Servers, Active Directory, Azure AD, Office 365)
- Practical experience with SAN and backup administration
- Proven experience with technology support tools and methodologies (remote control, ticketing, triage)
- Familiarity with Mobile Device Management, mobile apps, iOS and Android would be an asset
- Proven experience in providing top notch technical support in both remote and in-office environment
- Consumer focused mindset with a willingness to provide creative problem-solving solutions to meet the needs of customers
- Self-motivation, “roll-up-the sleeves” mentality, capable of taking initiative to proactively problem solve and identify solutions with mínimal oversight
- A solid communicator, possessing the ability to influence both technical and non-technical stakeholders with your recommendations
- A team player, can collaborate and consult effectively in global teams across time-zones and different cultures
- Agile and flexible, able to pivot and react quickly and effectively to new and high priority needs