Manager, IT Operations

**We are currently seeking a Manager, IT Operations**

**Full-time, Permanent**

The Manager, IT Operations is responsible for ensuring that our IT Systems are secure, consistent and reliable by monitoring network infrastructure, working closely with 3rd party vendors and ensuring we are providing excellent customer service to our staff, clients and families.

If you’re technical with great communication skills and have the ability to juggle multiple priorities and projects whilst leading a dedicated IT team, we’d like to meet you.

**Key Responsibilities**:

- Maintain and optimize VHA’s networks and servers
- Be responsible for hardware (servers, laptops, tablets and cellphones) maintenance and tracking
- Oversee data backups and work closely with our outsourced system security operations vendor (e.g. user authorization, firewalls)
- Set priorities and manage installations, patches, upgrades and configurations of hardware and software
- Assess system performance and recommend improvements
- Manage outside vendors and contractors to ensure performance expectations are met and VHA team satisfaction is achieved.
- Ability to motivate, effectively delegate and coach team to create a positive and dynamic working atmosphere.
- Work closely with the Digital Transformation team to ensure new Enterprise Applications are transitioned for support in a timely manner after project completion.
- Monitor performance of direct reports and provide coaching and counseling as required.
- Resolve issues escalated by colleagues
- Ensure data is handled, transferred or processed according to PHIPA guidelines and data security requirements.
- Oversee support and guidance to stakeholders via our IT help desk
- Forecast and control costs and budgets regarding IT operations
- Manage relationships and contracts with vendors
- Help develop IT policies and practices

**Key Skills, Experience and Behaviors required for this position**:

- A Bachelor’s degree in Computer Science, Information Systems, or other IT related area
- An ITIL certification with experience working in healthcare.
- A Minimum of 3 years of experience working in a leadership capacity within an IT team (preferably as an IT Operations manager)
- Experience with system installation, configuration, analysis and support.
- Thorough knowledge of physical networking (including Wi-Fi, MPLS, etc.), virtualization and cloud computing
- Familiar with key systems used at VHA, such as Hybrid Active Directory, Hybrid Exchange, SQL Servers, Windows Servers, Azure Virtual Desktop, JIRA/ServiceNow.
- Experience with creating and maintaining integration between systems using standards such as HL7 V2 and FHIR.
- Demonstrable leadership abilities, organizational skills and budget management.
- Deep understanding of PHIPA regulations to ensure that Patient Health Information (PHI) confidentiality is always maintained and secured.
- Ability to manage multiple projects & priorities
- Outstanding communications skills, with an approachable, collaborative communication style
- Comfortable collaborating with teams and clients to solve problems.
- Ability to be flexible in hours worked including some work after hours and on weekends (for new releases/updates).

**COVID-19 Vaccination Policy**

To protect the health and safety of our employees, clients and their families and in the interest to follow strong public health measures, it is a requirement of employment at VHA Home Healthcare to be fully vaccinated against COVID-19. A fully vaccinated person means you have received all required doses of a COVID-19 vaccine series approved by Health Canada or the World Health Organization, at least 14 days prior to your start date and you will need to provide proof by submitting a copy of your Ministry of Health COVID-19 Vaccine Dose Administration Receipts or government vaccination passport. VHA Home HealthCare will consider cases needing accommodation as stipulated by the _Ontario Human Rights Code_. In the event that you are unable to be vaccinated as a result of a ground protected under the _Human Rights Code_, you may submit a request for accommodation with an explanation of the ground and/or any supporting documentation to assist in the determination of exemption from this condition.

**At VHA Home HealthCare, more is not just our commitment to clients, but to our incredible team of Staff.**

Founded in 1925, VHA is a not-for-profit, charitable organization made up of over 3,000 diverse professionals - nurses, personal support workers, rehab therapists, home support workers, extreme cleaners, and office support staff. Together, we provide high quality care, with great heart, to vulnerable populations in the communities we serve. This includes seniors, families, new parents, newborn babies, people with physical and mental disabilities, children with medically complex needs, and the terminally ill. We provide service 24 hours a day, seven days a week to clients in their homes, in schools