Casual Shelter Support Team Member

1 week ago

Regina, Canada YWCA Regina Full time

**Hours of Work**:No set schedule-pick up shifts as per stated expectations and provided availability

**Responsibilities**:

- Provide all care, advocacy, counselling, and listening from a trauma informed care lens
- Build therapeutic relationships with all residents
- Actively work towards developing familiarity with Indigenous cultural traditions and engagement with Indigenous people and communities
- Provide practical support for all aspects of resident stays
- Ensure the well-being of all women and children by maintain a clean facility
- Provide information, education, referrals, and support to the residents as needed
- Collaborate with the other Shelter Team Members to create individualized plans for each resident and family
- Provide referrals and advocacy to ensure that residents have necessary supports to deal with barriers regarding housing
- Establish/maintain positive relationships with actors in the criminal justice system including police, prosecutors, Legal Aid, crown prosecutor, defense attorneys, and Victim Services to ensues principles, guidelines, and laws such as the Victims Bill of Rights, testimonial aids, or other supports are utilized as best they can to address the victim’s needs
- Support women and families in preparing for their move into housing including helping them to arrange utility hook up, financial planning, food planning, locating furnishings, community mapping, and developing a housing preservation plan to reduce the risk of future homelessness

Administration and Operations
- Answer shelter phone and record all calls, screen requests for entry and respond to information requests
- Complete intake and departure process with each woman/family
- Maintain accurate case management and stats keeping records
- Maintain accurate records in the HIFIS and/or WSIS database
- Assist with transportation as needed and available
- Assist with the daily operation of the shelter including but not limited to the sorting of donations, cleaning, sorting and upkeep of toys, and assisting with the groceries and food inventory

**Qualifications**:
Required:

- Experience working with Indigenous communities and cultures
- Demonstrated experience working with the complex needs of people experiencing homelessness
- Knowledge of the Child Welfare system, Trauma Informed Care, and Family Violence would be an asset
- Ability to work independently and with a team:

- Accurate record keeping ability and basic computer skills (knowledge of HIFIS would be an asset)
- Good communication and organizational abilities
- Crisis intervention skills
- Cultural awareness, and respect for women and children of various backgrounds

Asset:

- Bachelor’s degree in Social Work, Justice Studies, or other human service field OR an equivalent combination of education and experience
- 2 or more years of case management experience is preferred
- Class 5 driver’s license
- Valid First Aid/CPR certification - must be obtained within the first three months of employment

Shift Expectations:

- Able to work a minimum of 3 regular shifts and 1 on-call weekend per month.
- Must provide specific availability schedule and respond to calls during those times and be prepared to work shifts on short notice.
- Willing to attend departmental and organizational trainings

**YWCA Regina Employment Benefits**:

- 10 - Stat Holiday Days + 3 - YWCA Regina recognized days paid - annually
- Use of YWCA Regina vehicle fleet - for work purposes - with right credentials
- Casual dress code
- Flexible schedule
- Volunteer opportunities

**Job Types**: Permanent, Casual

Pay: $20.70-$21.74 per hour

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site childcare
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- On call
- Weekends as needed

Work Location: In person

Application deadline: 2025-02-16

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