Program Manager, Its Business Operations

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:
Reporting to the Director, Technology Planning and Architecture, the Program Manager, ITS Business Operations is responsible for all business and administrative planning regarding operations management for the Information Technology Services division. This includes but not limited to annual business planning, budgeting and financial management, business cases, talent management, and human resource planning.

**Responsibilities**:

- Manage the development and implementation of departmental finance and budget management, business cases, and resource management within ITS business operations.
- Lead and guide the development and evaluations of the annual and multi-year ITS resourcing plan.
- Lead the development of ITS annual business plan.
- Assist in the development, implementation, and ongoing management of a comprehensive, multi-year information technology planning program for MBLL.
- Manage the implementation of strategic, tactical, and operational plans, program elements, goals and objectives, and priorities for the component units of the section. Ensure that the ITS Business Operation teams’ work is aligned with these plans and advance the long term ITS strategic plan.
- Define key goals, objectives, and metrics for the ITS Business Operations area.
- Manage the implementation of strategic actions to sustain a climate of achievement and efficiency in the workplace. Identify the implications of strategic organizational direction to ITS business operations. (People, Process and Finance)
- Participate in the promotion of strategic relationships between internal IT resources and external entities (e.g., external IT service providers, regulatory agencies, etc.).
- Develop business continuity plan for the ITS Business Operations area.
- Lead and manage the ITS’ Divisions’ budget and financial development, monitoring and reporting.
- Work with other ITS leaders in developing business cases and cost/benefit analysis for IT spending and initiatives.
- Lead the planning, development, and implementation of ITS Business Operations’ policies and procedures that ensures ITS financial contracting, annual planning, business cases and resource management practices are aligned with MBLL policies, and financial practices. Ensure that these policies and procedures are adhered to within and outside the department.
- Oversee and manage the development of annual ITS operating budgets, with inputs from other ITS leaders.
- Track and report on progress of all ITS Business plan activities.
- Develop and report on ITS department budget to expenses and purchases.
- Oversee monthly variance analyses process on all ITS accounts.
- Manage and facilitate the resolution of issues within the ITS Business Operations area.
- Consult and seek assistance from the Director, Technology Planning and Architecture, other ITS leaders, and other MBLL departments as required.
- Conduct periodic process review to ensure continued process improvement of service delivery: budget and financial management, ITS internal administrative processes, etc.
- Facilitate division alignment and consistency of human resource management practices in partnership with HR to define and implement workforce strategies and initiatives focused on employee development, culture and retention,
- Develop and implement performance indicators and measurement systems/processes, and monitor performance based on indicators for the division.
- Measure and report on operational performance of ITS division to the Director, Information Technology and senior management/stakeholders.
- Continually assess the processes and outcomes for the division.
- Oversee the development, communication, and implementation of cultural and engagement initiatives to improve the capabilities of the ITS teams and increase customer satisfaction.
- Encourage others to incorporate continuous improvement as a way of approaching work.
- Ensure that ITS division plans are in alignment with risk mitigation issues and business continuity needs. (This could include supporting grievances, collection bargaining)
- Ensure that all activities within ITS division are operated in accordance with organizational policies (e.g., administrative, financial, human resources, etc.)
- Provide leadership through solid people management practices.
- Recruit, supervise, coach, and evaluate the performance of employees.
- Ensure that department employees provide excellent customer service.
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