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Customer Services Associate

3 weeks ago


Whitby, Canada Technologistics Consultants Ltd Full time

**Job Overview**

**Responsibilities**
- Provide accurate information regarding products and services.
- Assist customers with order processing, returns, and exchanges.
- Maintain detailed records of customer interactions and transactions through data entry.
- Identify opportunities for upselling additional products or services to enhance customer satisfaction.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Conduct analysis of customer feedback to identify trends and areas for improvement.

**Skills**
- Strong customer service skills with a focus on providing an excellent experience.
- Proficient in data entry with attention to detail.
- Excellent communication skills, both verbal and written, in English; bilingual or multilingual abilities (especially Spanish) are highly desirable.
- Familiarity with phone etiquette and professional communication standards.
- Ability to analyze customer needs and provide tailored solutions.
- Sales experience with a knack for upselling is a plus. Join us in delivering outstanding customer service while growing your skills in a supportive environment

Pay: $17.20-$26.93 per hour

Expected hours: 40 per week

**Benefits**:

- Life insurance
- RRSP match

Work Location: In person